Jokersace3.com withdrawal process (page 2)

Perhaps next time try to use the "reply" button to address your message to whom you'd like to. 😉

Just a suggestion, you know.

No, still no joy, 27 business days now they are not replying to emails neither.

chat still works but same reply all the time blaming the financial team and saying they will escalate my complaint it’s just all talk.

Guess it’s just never happening?

Not sure what we can do about it?

Mines for £4330 so wouldn’t mind getting it 😂

😳 that’s quite an amount, I think I’m more annoyed that they keep leading us on instead of coming up with some shitty excuse not to pay out.

i did read somewhere that barge straat 1 has numerous sites operating Illegally something about shadowing genuine sites not sure what that means though

You’re right, hadn’t heard of barge straat 1 before but just looked it up and there’s apparently a bunch of websites using that address and a fake license number.

https://www.casinomeister.com/forums/threads/global-games-tech-ltd-mad-entertainment-bogus-licensing-claims-rogue-casinos.101297/

Found it on jokersace’ site, doesn’t look hopfully

Hi. Have you received your money from jokersace casino? It's been a month since I requested a withdrawal. Always the same answer in chat...."the verification takes time because security is a priority"......😂

The casino does not respond to emails asking about the withdrawal payment schedule...but if the deposit fails, the casino immediately offers help making the deposit.

Hi

no still the same response as you, I’ve threatened them with reporting the theft but they don’t care

Yeah same for me, chat said to email Anna, no reply in 24hrs so went back, they said they’d make it a priority, no reply.

Not sure what we can actually do?

I have an open case with them from casino Geru they still haven’t replied to them

Now the "21 business days" announced by the casino have come to an end. The friendly chat only emphasizes "an inspection is underway for the safety of the players, and sometimes additional checks must be made to ensure that the money goes to the right person". The chat agents are well brainwashed to lie. The casino does not respond to emails.... the casino also has someone called "vip anna"....who sends bonus messages from time to time but does not respond to emails....there must be someone "hairy hand" behind the name "anna".

Yeah I haven’t gotten anywhere, emailed Anna and had nothing back.

Went on and on at support on day and got passed onto a manager called ‘Dan’ but basically got the same response from him.

So you haven't thought about starting a complaint? I mean, if the time they told you they needed and it's been quite a long time, I would probably go that route.

What do you think?

Yes, it seems that getting my money is difficult. Chat apologizes for the delay and justifies it with "security and additional checks resulting from it". Their constant use of the word "security" has already experienced inflation. Kyc is confirmed, I have received one withdrawal, I have not broken the rules......still a month now "checked".

So if there were no problems before and suddenly the security check is supposed to last for a month, I don't think that's cool. If they don't have a timeframe and they're going to stretch it out, it's better to contact our team and I believe we'll be able to resolve it somehow. 

At least I would give it a shot.🙂

Yes, the appeal is pending. The first withdrawal was paid in less than a week....and now it's really hard to get any information. Chatvvain justifies the delay with additional checks and player safety.....so is it really "safe" to wait.....?

Out of interest was your first withdrawal for less than you’d deposited?

I’ve not hit the 21 working day mark yet but haven’t been able to get real reason for it taking so long

To be honest, if I look at the casino's safety index, I would probably be rather negative. But I don't want to do that since your experience was that you already got money from here. 

If the security check is supposed to last that long, it doesn't seem very justified to me. 

So I think you opening a complaint is a good move.

Hello, I haven't played in this casino so I can't answer that for you. 

You've been waiting 21 days? If so and they didn't tell you anything relevant, I certainly wouldn't wait any longer and I would also lodge a complaint. 

What do you say? 

Here is the link 👈

Hi, have you received your money? Jokersace chat customer service, Sonya, fiona, katie, jade.....is an artificial intelligence chat. There are no humans in customer service and the casino does not respond to emails. Hmmm, now the gamblers are really being screwed....But....the chatbot is friendly....the answers come quickly....😅

No sign of any money, not sure what to actually do now?

ahah yep lots of chats with Fiona and Sonya who are defiantly not real, plus a bloke called Dan.

any idea what to do? My withdrawals for £4300 which is a bit silly