I am bringing this case to the forum to highlight a disturbing series of events involving Immerion and Ybets. This isn't just a "technical glitch"; it is a massive red flag regarding player data privacy and operator integrity.
The Timeline of "Errors"
1. The Ghost Withdrawal: I received a KYC demand from Immerion casino claiming my "withdrawal request" was paused. I haven't played there in 3 months and never requested a withdrawal.
2. The Twin Email: Minutes later, I received an identical KYC email from Ybets—a casino where I have never held an account.
3. The Admission: ybets confirm me in writing that the emails were "sent in error" and that no such withdrawaw or Ybets account exists.
My Concerns
How can two separate brands share my specific account status and email data so seamlessly that they trigger simultaneous, identical, and false KYC procedures?
• GDPR/Data Privacy Breach: My data has clearly been leaked or shared between these operators without my consent. If I don't have an account at Ybets, they should not have my email address in a database capable of triggering KYC alerts.
• Retaliatory Closure: As soon as I pressed for an explanation regarding this data mishandling and requested a refund based on the breach of terms, Immerion chose to close my account rather than provide transparency.
To the Casino Guru Opetator
I make complaint and asked for refund and Casino guru Denied it and The operator’s defense that this is "only a privacy issue" and not a "gambling-loss issue" is a convenient way to dodge accountability. When an operator demonstrates they cannot manage data securely, it calls into question the fairness of their entire software stack.
My Questions for the Community and Moderators:
1. Is this "Normal"?: Since when is it acceptable to spam KYC triggers to non-existent accounts?
2. Remedies: Beyond a standard complaint, what are the avenues for holding Curacao-licensed (or similar) entities accountable for blatant data-sharing violations?
3. Account Closure: Does the forum consider it "Good Practice" for a casino to silence a player by closing their account the moment a legitimate privacy concern is raised?
I am seeking a full investigation into how Ybets obtained my data and a reconsideration of my refund request, as the contract between player and operator was breached the moment my data was mishandled.
