I Was Allowed to Deposit €24,000 on an Unverified Account at Platincasino – Anyone Else Experienced

Hi everyone,

I’m posting here because I’ve had a really serious issue with Platincasino, and I’m wondering if anyone else has experienced something similar.

On June 3rd, 2023, I deposited and lost €24,000 on their platform — which was literally all my life savings. After everything was gone, I received an automated email saying:

"As long as your player account has not been verified, a deposit limit will be set to €150."

This proves my account was unverified, and yet I was somehow allowed to deposit way beyond that limit — 160 times more. No one stopped me, no warning came up, and verification only came after everything was lost.

I also:

Had a known gambling problem, mentioned in earlier chats with support

Requested a bonus after losing €6,000, clearly in distress

Never made a withdrawal, which should’ve raised a red flag

Was never stopped or checked by the system or support

I’ve since learned that another player had a similar issue with self-exclusion being ignored (link to the similar case) and received the same email I did. So I’m starting to think this is a systemic problem, not a one-time error.

I’ve filed a complaint with the MGA and asked Casino Guru to reopen my old complaint (ID 90687) which was closed because I didn’t reply in time. But this is too serious to let go.

If anyone else has had issues with unverified accounts, ignored limits, or being able to gamble after self-exclusion, please reply. I’d really appreciate knowing I’m not alone — and maybe we can help stop this from happening to others.

Hey everyone,

I need to ask something that’s really been bothering me — and maybe some of you have insight or have been through something similar.

On June 3rd, 2023, I deposited and lost €24,000 on Platincasino — all in a single day.

What’s shocking is that my account was unverified at the time. I know this for a fact, because after I lost everything, I received this automated message from them:

"As long as your player account has not been verified, a deposit limit will be set to €150."

So how does an unverified account — one that’s supposed to be limited to just €150 — get allowed to deposit and lose 160 times more?

Isn’t this completely against MGA rules, anti-money laundering policy, and responsible gambling standards?

What makes it worse:

I had no prior withdrawals — only constant deposits

I asked for a bonus after €6,000 in losses — clearly a sign of desperation

They did not verify my account until I had already lost all the money

I’ve been open about having a gambling problem in the past

And now, when I ask for a refund, they hide behind technicalities and say they "followed procedure."

So my question is simple:

What are the rules actually worth if this can happen?

Is there any real enforcement behind deposit limits, player protection, or verification processes?

I’d love to hear your thoughts or experiences. Have any of you been in a similar situation — or know how this kind of thing is even possible?

Just wanted to confirm that what was described in the earlier complaint against PlatinCasino — about failed self-exclusion and lack of responsible gambling tools — is exactly what happened to me as well.

Despite being previously self-excluded, I was able to create a new account and deposit thousands of euros without any real KYC verification, session limits, or intervention.

Not once was there a check on affordability, gambling behavior, or source of funds.

This occurred during a time of severe mental distress, and it was obvious from my deposit pattern that something was wrong. Yet the casino did nothing — no flags, no restrictions, just accepted the money.

When I contacted support afterward, they simply closed the case and refused to discuss it further.

This clearly isn’t an isolated case. It seems to be a pattern across multiple brands connected to this operator.

If anyone else has experienced this, you’re not alone — and I recommend escalating it beyond just the casino. There’s no real protection unless players speak out.

Hello. Since you’ve chosen to raise the same issue across multiple threads, which makes it harder to follow the discussion and provide consistent support, I’ll share my most recent reply here as well. It is here 👈

Thank you.