How to contact the Antillephone N.V. (Curaçao) licensing authority (page 3)

No one from curaçao gaming will reply to you... The control board were supposed to be activ since a year now, and still nothing

Yes they do! Wait few weeks and you will read all….

All Curacao online casinos are cyber criminals. Never gamble over there.

They are much more than that…., time will tell and justice will prevail…

I've been gambling online for many years. Unfortunately, the gambling community has changed when our President, Biden and his Dept of Justice have allowed the criminals to do as they please. You may get paid, and you may not. TRUST ME WHEN I TELL YOU. YOURE playing at your own risk. If you actually look at the casinos even the Guru suggest are top rated, look at the complete site. None are licensed. FACT. Furthermore, if they are its none other than Caraco. They are just the Government of the country. There is no regulation. NONE. We just recently stopped gaming online due to the realization that we weren't going to get paid our winnings. It took about 3 times for us to stop. It's hard. But wake up. Look at America, that should tell you everything you need to know. I'm not being biased I'm just telling you the truth. Life sucks right now. When its too cold to do go outdoors etc. we get bored. Im 63 yrs old and unfortunately, I like to to play online. But sooner or later you will either lose everything or wake up and realize this world isn't coming to an end soon. God is real and you best for you own self just please read the bible and look at the facts. Hès real. Get your house in order and don't be left behind. Hell is real people. For me, I don't want to be sitting at a computer gambling when Jesus returns. the world is more evil than ever before. it is written. Repent and believe in God. Not A SLOT MACHINE. Poker sites are just as bad. Sorry for the typos but my fingers go numb after a while. Be blessed. I pray for all of us. If you have to play, go to the sites that don't require cash or bitcoin. It's not the same world. It's a Lawless world. you know this. Take care. Be smart.

There are no regulations ONLINE. PERIOD.

I mean, it's not essentially bad when a casino is licensed in Curacao. You just need to be careful and that's the main purpose of our website - provide basic info about all the casino in the world. Of course, if playing casino games doesn't bring you any joy, then it's just a waste of money and you should put them into something that makes you happy no matter what it is.

Hello guys,

I have been scammed by betswagger casino, to the best of my knowledge the license was issued by Antillephone B.V., so I sent email to: complaints@gaminglicences.com

nobody has answered… do they regulate betswagger? Where should I send complaint? Can anyone help me?

thanks in advance

Hi, I'm sorry for the situation you're in. As far as your information is concerned, you have it well and it is licensed under this exact license. When did you write to the authority ? Sometimes it can take some time to write back, that's why I'm asking. 

Additionally, the casino has told us that it will not respond to any complaints and so I feel that the only option is to complain to the regulator as you have already done.

However, can you describe what happened so that we have a better overview ? 

Hi Jaro,

I filed a complaint 4 days ago, I tried to reach them also via Skype but it seems that they have no idea what their responsibilities are.

I registered at betswagger casino with a Polish IP, I did not use any VPN to change my IP. The website was normally available, there was no message that they did not accept players from Poland. I made a deposit using the LTC cryptocurrency, I deposited 18.17 LTC there, which is approximately €1,250. I played for a few days, earned some money, and requested a withdrawal. After a few hours, they asked me to send documents to verify my identity (payslip, selfie, ID photo). I did it. After a few hours, they blocked my account and wrote that they did not accept players from Poland. So I asked them to refund only my deposit (I don't want any more winnings). They asked me for my cryptocurrency address where to send my deposit back.

I sent them everything and there has been no contact for several weeks. I didn't get my deposit back. There has been no contact with them since October 20, 2023.

How a licence can say that they are not handling complaint ??? Its their job !

I don't know why.. That's why I asked you guys, maybe someone else had the same/similar problem...

So that's an unpleasant situation you've gotten yourself into, and I definitely understand if you're upset because I would be too. If the casino told me they would give me a refund of my deposit and nothing has happened since and communication was at a standstill, I would be worried. 

As far as the fact that you wrote to them on skype, the answer seems to me as if you wrote to a department that is not in charge of dealing with complaints and therefore they recommended that you find the authorities that deal with this license. So I'll add a guide that we have and might be useful, where you can also find a link to file a complaint if you need it and you've already filed one on some other site. I am adding it here: https://casino.guru/licensing-authorities/curacao-license-3

However, I strongly believe that someone will get back to your email and that something can be done about this situation. Would it be possible to let me know when you hear something new? I'll be waiting. 

I don't think they mean it that way, but rather that it is necessary to write to the department that deals with it directly and not to some general contact. 

Besides, do you have any problems ?

I’ve just visited betswagger.com and in the bottom of the page I can see that they have license also from xnext. Can it be true?

https://validator-xcm.certria.com/validate?domain=www.betswagger.com&seal_id=de24b0d693fc04fb3c7bff2085213738877e54937ee46e09481396d2a8e4e1836b43568b43b37ec5c2a4342481fe6b46&stamp=e5d23bae68559d03f6e9ec5b5953428f

maybe I should contact them.

I haven't seen such a license yet and according to the information from my colleagues it will be best if you write a Curacao license as I have already told you. 

This one you sent doesn't seem to be legit so I would stick with the original one to avoid any problems. 

Yes. I wrote to them but no answer since 7 days.

Don‘t waste your time or even worse, hope that any authority will support you

Well, I don't know what the exact time frame is for the authority to respond, so in that case I'm not sure what the best thing to do is. You just have to wait and see if they get back to you or how they approach your case. That's the only thing we can do. 😥

Hello, any suggestions on the next steps when casino did not admit their wrongdoings and they are backed up by the regulator? I have asked for many different opinions (also won a complaint here) and all of them were in my favor.

Are there any proper institutions that could investigate this more?

Did you file your complaint via the license seal?