How many days does it take for a casino to respond to a complaint??

How long will I still have to wait for a response to my request from 20bet??? That's pity!!! I've been waiting for over a month now to get a clue!!!

Hello,

I feel there is a different question behind this one so I would like to take it with higher complexity, if you don't mind:

Some casinos never respond to complaints; others do, but I can't provide even an average time frame. It, however, remains the same for each site - the player, the casino, and the mediator - to have a 7-day window to respond. Based on the complaint's evolution and for example, the anticipated outcome, each window may be repeated. For example, before the complaint is closed for unresponsiveness, it takes 2 times 7 days for the involved delayed party to catch up with the progress.

Actually, in the manner of the time windows, it plays little part how long before the complaint was submitted the player has been "waiting".

In your case, according to the timer, which always helps you understand whose turn it is, the casino has more than 4 days to respond.

Check for yourself here 👈

You have to be patient; the complaint process needs its time:

"You will get your first response from our complaint team within 48 hours, but we do our best to respond within 12 to 24 hours.

Each involved party (you, the casino, or the Casino Guru team) has seven days to respond when they are required to do so to move the complaint forward. When this period elapses without a response, we usually choose to prolong the time limit by another seven days.

As the successful resolution of a complaint often takes a lot of communication between all three parties, the total time can add up. The average time it takes to close successfully-resolved complaints is roughly 21 days from the date they were submitted, but again, this varies a lot from one complaint to another."

Thank you very much for your answer!

The timer is about to reset and I have no answer!!!sos

I can see that the complaint is moving forward now, and they are working on your request. We will keep an eye on this one, for sure. 🤞

Thank you very much!

🆘 the timer is about to reset and I don't have an answer!!!

I'm really sorry if my colleague was a bit late to reply to you. Believe me, this was not a simple case, for sure, and our whole team has discussed it.

Unfortunately, as you got informed, we were not able to help you out, and that is why your complaint was rejected.

Please keep in mind that it is really important to clearly state the reason for your self-exclusion whenever requesting it from an online casino.

I hope you stay well and avoid any such issues in the future.🙏

I was at Hard Rock Cafe casino in Atlantic City. I was wondering if anyone knew aprox how long does it take for lost prevention to investigate a slot mechine having the wrong amount on the voucher when you cashed out. I was playing there all night . I went on a slot put a voucher in for aprox 586 I was betting mostly 88 cents a spin sometimes I would changed the beat for a spin or two up to aprox. 2.60 I played ten to fifteen min tops wasn’t really winning any thin it I did get a bonus, but didn’t get in crap for the bonus thats win I decided to get off. Now the bonus toke up about half of the time I was in the mech. When I cashed out I figured I lost 50 to 70 bucks. When I got the voucher it said 103. I couldn’t breathe when I saw this 400 plus missing. Well they came and check the Jennie saw that I did deposit the 586 but then said the only could see my last 10 spins and I was down to 86 dollars tried saying maybe I was spinning on the wrong domination of money, wouldn’t it make sense because he said the last 10 spins were $.88 up to 260 but mostly $.88 right there yeah one cent he was trying to say I was betting $.10 so it would be like $89 to spend or whatever I have now every time I press the wheel I made sure what it said like $.88 dollar they act like they weren’t gonna do nothing about it. I’m like I want my money you know that machine gave me and you shorted me almost $500. Well they have me ready to report out and I called it the next day or two didn’t hear nothing all week I called talk to someone. They said they’re so investigating they’ll get back. It’s been two weeks and I still haven’t heard a word how long does it take to investigate something that you just look on the cameras and you’ll see they got the best security system you can see everything on those cameras and I used to be a slot attendant so I know how that stuff works. Should I get intouch with someone else about this. They know what happen and they know I know what happen. People be aware of everything that’s happening when you play specially slots. Since online casinos the big casinos are being run totally different there all tied together. The online and your reg casino. Anyone have any advice they can give me. I thank and appreciate very muchanyone that can help me with the situation.

So this happened to you in a land-based casino on a "real" slot machine, right?

Wow, I am quite shocked, to tell you the truth.

I would recommend talking to them again, and if that won't work, what about asking the local authorities to get some information about what could be done regarding this issue?

What do you think?

Please let us know whenever you have some news, though. I really like to know how they will act and resolve the whole situation.