Hi. You could perhaps have come to us a little earlier, but better late than never.
My main question is: what exactly is the reason the casino isn’t paying you? Have they told you anything? Have you learned anything at all since May? If this has already been going on for three months, that’s quite a long time and certainly not normal for a withdrawal.
As for deposits, I definitely wouldn’t put any more money into the casino while you’re still unable to withdraw the funds you already have there. It wouldn’t make much sense to add even more money that you might also be unable to access.
Try to describe in a bit more detail what has happened so far, and we’ll see whether there’s a way we can help.
Alright, in that case I’d recommend submitting a complaint with us.
You can use this complaint form, fill it out, and our team will try to help you with the situation.
I don’t think it’s normal to be waiting this long, and even though the casino is still responding to you, I personally wouldn’t wait much longer before taking this step.
Would you like to give it a try?
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