Desiplay Casino - Player’s withdrawal has been delayed.

This withdrawal is pending from 11 may onwards but repeated mails to them to no avail. They go on saying that thier expert payment team is looking into it everytime i send them a mail .

I think they are are just dilly dallying on this issue and not settling my account.

I don't think i will ever get my money .

I want to warn Casino players not to play on Desiplay in future

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals before or after 11 May?
• What types of games did you play to earn the winnings you haven't received since 11 May?
• Did you accumulate these winnings with or without a bonus?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents to this casino for KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika