Desiplay Casino - Player’s withdrawal has been delayed.

This withdrawal is pending from 11 may onwards but repeated mails to them to no avail. They go on saying that thier expert payment team is looking into it everytime i send them a mail .

I think they are are just dilly dallying on this issue and not settling my account.

I don't think i will ever get my money .

I want to warn Casino players not to play on Desiplay in future

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals before or after 11 May?
• What types of games did you play to earn the winnings you haven't received since 11 May?
• Did you accumulate these winnings with or without a bonus?
• Have you completed the full KYC verification at this casino, or at least submitted any identity documents to this casino for KYC?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No withdrawals made

Played games without any bonus

Repeated reminders everyday to desiplay to no avail.

Same old story everyday that expert team is looking into it and you will receive the amount shortly.

Now it is nearly 4 months

Advice people to stop playing on Desiplay. It is not safe

Kyc done long time back.

I play slots only without any bonus

Please forward me the communication between you and the casino's customer support regarding the delay in processing your withdrawal request at veronika.f@casino.guru.

Also, could you please clarify the current status of this withdrawal request? Is it shown as pending or processed in your casino account?

Dear Kirandeep,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru