Delayed or outstanding withdrawal

I have not received a withdrawal after the 3 business days specified in the terms.

Casino name: Allyspin

How much: 500€

Withdrawal dates: 04/07/2025

Withdrawal method: card

Report type: delayed/pending withdrawal

I made a withdrawal request of €500 on the Allyspin platform on July 4, 2025 via card. The transaction has been over 5 business days, even though their terms state that withdrawals are processed in 1–3 business days.

I have contacted support many times, but I only get vague answers like "payment will be completed soon" without any specifics.

When I ask in live chat if verification is needed, they tell me no and that they will only request verification if there is something suspicious in my account.

I request CasinoGuru's assistance so that the platform can proceed with the immediate disbursement of my funds.

I am willing to provide all evidence (screenshots, withdrawal confirmation, etc.) if needed.

Is there any information regarding your withdrawal in your account?

Did you get any email from the support, perhaps?

Live chat usually doesn't know much about withdrawals, and that is why they won't give you much information. It is not their responsibility, let's say. 🤷‍♀️

Our complaint team has to wait for the 14-day time period to pass before they can intervene, as it was explained to you in your complaint, so I hope that the casino will be able to resolve it before then.

Have you tried to get in touch with them by email as well, by the way?

I haven't received any email explaining why they are delaying it. And why 14 days? The terms of use of the allyspin company states that it takes 1-3 business days for withdrawals.

Hello,

I know how it sounds, but those are our rules. Simply put, most modern casinos can resolve the majority of issues within this time frame, which is much more effective than intervening immediately.

I understand it may sound weird from the other perspective, though. So, I hope the casino will get back to you shortly! If not, keep us updated, please.

9 business days and allyspin casino is still fooling me

Shortly your complaint will be reviewed again by our complaint team, so hopefully there will be some movement seen. 🤞

I'm having same issue buddy, Let me know how it goes.

Do they have something like live chat? If a casino does not have that, I would never trust them at all.

It has live chat, it has two different contact emails, but still. People are unfit from 4/7 when I made a withdrawal request until today they tell me excuses non-stop. You will get your money, don't worry, your withdrawal is safe and other such sweet things. They try to convince you that everything is fine but they don't explain to you what happens to your withdrawal and when you will receive it.

Have you ever had a withdraw from them? just curious as im in the same boat buddy

I would suggest simply keep cool and do not worry about it, it is not healthy, if they pay you, take that money, leave a honest review here and never go back.

If they do not pay you, do the same, leave a honest review and never go back.

It took me time to find good casinos which just pay out, but I do not want to spam their names here, you are in a different country than I am and sometimes that can make a difference. But do not let it get you down and have bad days or such.

They still give me excuses about workload and don't put my money in. Will you do something about this?

Yes, Dominika has a few more days to reply and I believe that we will contact the casino soon, so I hope that it will be positive. 

But you have to be a bit more patient because you are not the only one who has an open complaint.