The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. After multiple inquiries and a delay exceeding the stated processing time, the issue was escalated to the casino's representatives. The casino confirmed that they were reviewing the request and actively addressing the matter. Eventually, the player marked the complaint as resolved, indicating that the issue had been addressed satisfactorily.
AllySpin Casino - Player’s winnings haven’t been received yet.
Resolved
Our verdict
Case closed
Amount: €500
AllySpin Casino
Safety Index:HighCase summary
Discussion
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5 months ago
Translation
I made a withdrawal request of €500 on the Allyspin platform on July 4, 2025 via card. The transaction has been over 5 business days, even though their terms state that withdrawals are processed in 1–3 business days.
I have contacted support many times, but I only get vague responses like "payment will be completed soon" without a specific date.
When I ask for verification they tell me that my account does not need verification.
I request CasinoGuru's assistance so that the platform can proceed with the immediate disbursement of my funds.
I am willing to provide all evidence (screenshots, withdrawal confirmation, etc.) if needed.
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5 months ago
Dear player,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.
All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.
If you notice anything suspicious, don’t hesitate to reach out to us directly.
Thank you for your patience, and stay safe.
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5 months ago
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6th business day today and still nothing. I talk to live chat they tell me inaccurate things and that they don't know anything about when I will receive my withdrawal
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5 months ago
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8th working day and my money is still pending
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5 months ago
Dear player,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
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5 months ago
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My money still hasn't arrived, while they keep telling me in the live chat that you'll get it tomorrow, you'll get it today, and then nothing happens. I ask if my account needs identification, they tell me no. However, I sent the identification documents to the email. but still nothing. 
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5 months ago
Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please specify the bonus you used?
Are you able to access your casino account without any issues?
Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at [email protected], or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
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5 months ago
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long time bonus was a deposit bonus which allows any withdrawal after the release of
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4 months ago
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Have you taken any action? I have sent the email with everything necessary and still no action has been taken.
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4 months ago
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Guys, what's going on? They're still calling me out on the amount of work and stuff like that, which they've been saying since the first few days, they don't intend to do.
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4 months ago
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Why isn't anyone from casino guru answering me? Will you do something to resolve my problem?
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4 months ago
Dear player, have you received the money?
Are you able to access your casino account?
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4 months ago
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NO I did not receive the money and yes I have normal access to the casino and everything works normally too. My money is constantly delayed
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4 months ago
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See here more of the same and the same
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4 months ago
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GUYS I NEED TO GET MY WITHDRAWAL AND THEY KEEP MAKING ME CRITICIZED THEY HAVE NO INTENT TO PAY ME.
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4 months ago
Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Stefan ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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4 months ago
Dear giorgosalchatzides95,
I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.
Now I would like to invite an AllySpin Casino representative to join this conversation and participate in resolving this complaint.
Dear AllySpin Casino,
Could you comment on the situation?
Thank you in advance for providing the information.
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4 months ago
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The withdrawal request from 4/7/2025 remains unpaid.
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4 months ago
Dear all,
We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter.
Moreover, we would like to assure you that we will notify you promptly once there is an update.
Thank you for your patience and understanding.
Kind Regards,
AllySpin Casino Team
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4 months ago
Dear AllySpin Casino,
Thank you for your response. Please keep us updated regarding the matter.
I'll be awaiting your reply.
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4 months ago
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I would like to know an exact date when my issue will be resolved.
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4 months ago
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Or at least give me a clear answer why this withdrawal request was delayed so long when their own terms of use state 1-3 business days and at worst that they have the right to delay a withdrawal up to 14 business days. So far, 16 business days have passed.
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4 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear giorgosalchatzides95,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Stefan
