Hello, I won €3000 at Vulkan Vegas without a bonus but only with my money. Now I have problems with account verification, I have already uploaded all documents. Funnily enough, my payment went to LODGING Lekki NG and is categorized as accommodation. Is this known? My payout keeps getting rejected and customer service tells me to wait for an email reply.
Hm, it surely sounds strange, but just give them some time and let's see how it develops. We have few threads about Vulkan Vegas here on the forum. It seems that especially German and South American have some delayed withdrawals from time to time. I've seen cases when it took 2-3 weeks. Just remind yourself on chat every few days and you should be fine.
I too have the same problem when it comes to payouts and depositing them into my account. I have never had the issue with other casinos and quickly shifted to another one called Gamdom.ca, and I didn't have the problem anymore. Don't be scared of leaving a casino if they happen to make you wait out and be too impertinent in solving your issue with them.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
