Complaint about the casino (page 2)

Good evening I went to a casino called dyvip bet . com and made a deposit of 50 reais and won 3,478.44 reais then I went to withdraw I put my account with my pix said that I had to make another deposit for me to go to vip I made the deposit 100 I played a little more and went to withdraw until then everything was fine I waited for the withdrawal to fall into my account and nothing came a notification that the withdrawal failed that was for me to enter the telegram I entered the support told me to move to vip3 I questioned the support he came to tell me that I had mistaken the pix key that's why the receipt failed so I had to go to vip3 I only know that I did not receive the 3,478.44 what can I do?

Hello, and thank you for sharing your experience with us.

Upon a closer look at the website you mentioned (dyvip.bet, I presume), unfortunately, it seems to be a very suspicious platform. There are already several complaints online from other players who describe exactly the same problem—winnings not being paid out unless another deposit is made.

This clearly raises concerns and strongly suggests that this site is not a trustworthy casino.

I completely understand how frustrating this must feel, especially after you’ve already invested both time and money. Sadly, in situations like this, there is usually no fair resolution because the platform itself is not operating honestly.

Our advice is to stop any further communication or deposits there, and if possible, try to request a chargeback through your payment provider. For the future, I recommend choosing only licensed casinos with transparent terms so you don’t have to go through this again.

No honest casino forces players to purchase VIP rank in order to withdraw.

Formal Complaint Regarding Account Restriction and Withheld Funds

Dear Casino Jerry Support / Regulatory Authority,

I am writing to formally lodge a complaint regarding the restriction of my account and the withholding of my funds on Casino Jerry. Despite following the rules and placing bets in good faith, my account was restricted, and my funds have not been released.

I have attempted to resolve this issue directly with Casino Jerry support, but my concerns remain unaddressed. I am providing all relevant documentation, including:

Screenshots of my account and balances

Correspondence with Casino Jerry support

Details of my bets and transactions

I kindly request a thorough review of my account and the prompt release of my funds. I would appreciate your assistance in resolving this matter fairly and transparently.

Thank you for your attention to this complaint. I look forward to your response.

Hello, I see that you are sending an email or a copy of what you wrote to the casino, to the license, or to us.

I saw that we don't have the casino published, so our team will have to review it. 

However, why did the casino take your money? Could you tell me a little more about the situation, specifically?

For the information of my brother, my account was withdrawn and then banned without any reason

Forgive me, but is your brother impaired in some way or not in the possession of a keyboard/PC?

I withdrew my balance and my account was blocked for no reason even support does not respond via email and now I am requesting a refund from Celius Casino as they blocked my account for no reason and seized my money

Is this the case on which you based your complaint?

If the casino didn't tell you anything, that's a shame because we don't know anything.

Do you have any idea why they might have done that? Did you play with a bonus at the casino or not?

I played with a €200 deposit bonus and won and played with my own money and won

So you managed to complete the bonus and then played with real money, right? After completing the bonus, most casinos set a cap and often have maximum cashout bonuses. Did your bonus have maximum cashout?

No bonus was in the form of a free bet without a bet on sports and I deposited $480 and played for real money on the Real Madrid match and won

Well, sports betting bonuses have a far more complicated structure and more flexible rules for operators, if you ask me. So I would visit a forum focused on sportsbetting.

As far as I can tell, Jaro was talking about casino bonuses. 🙁 And there is, sadly, quite a good reason for that; Casino Guru has no way of investigating sports betting activities, and hence we are unable to provide insights into your situation. Is your complaint submitted through our system related to this sportsbook situation, please? I'm asking because if so, we won't be able to help you, I'm afraid.

The sportsbook should explain the matter to you, of course.

Please where can I file a complaint?

About sports betting, you mean?

Well, I suggest asking chatGPT for the current situation. I have a few links, but they could be outdated. 🙁

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.safebettingsites.com/complaints/

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/