Complaint about the casino

Hello, I have such a problem that the casino cancels my winnings and does not return the money 900 hryvnia + deposits I made for 900. If anyone can help, here is my email arin79125@gmail.com

Hi, could you please describe your situation a bit more here on the forum ? Why did the casino cancel your winnings ? What happened ? 

Let me know and we will see if we can help you.

Briefly about this situation, this is how things stood.

I made deposits of 900 UAH from a friend’s card, because he had my money on the card and he was present nearby, the deposits went through and I spent almost all the money, but on the last deposit of 150 UAH I managed to win 1000 UAH, I left 100 UAH on game and put 900 for withdrawal.

The withdrawal took place within 24 hours. Next, the support operator asked for a card and so on, I gave all the details. After another couple of hours, the withdrawal was canceled completely and the money was returned to the game account. I bet on withdrawal again, but the casino says that you need to withdraw only to the card with which the deposit was made, so I withdraw to it.

After all these manipulations, my winnings are blocked. I contact the support operator who answers next.

We are prohibited from withdrawing to someone else's card, to which I answer.

But I made deposits all night with it, why weren’t they banned then?

He replies, well, that’s how the system works.

And I tell him that I can provide you with video evidence of the card owner, that he was present and gave permission for all these actions.

To which he replies, we will return your deposit to you. Thank you and that's it.

Result - 900 of my deposits - winnings 900

1800 went to the casino and +150 they returned my deposit to me😥😭

I didn't ask one more important thing and that is, what casino is it please ? 

Regarding your situation, it is always necessary to have everything in your name and certainly not to deposit from a third party, as this is forbidden in most casinos. 

However, I would recommend that you file a complaint and our team would look into it and see what can be done. 

However, I wouldn't give it much chance, because in most casinos you wouldn't be able to handle such a situation. 

Click here and try to submit it and we'll see. 🤷‍♂️

Got you, casino slottoking

But there is another problem with the monoslot casino, look, I had the same problem, I had 3000 on my account, the game crashed and I was kicked out of my account, the network disappeared and the money disappeared from both my balance and the game

There are screenshots and correspondence with the operator

Actually, the situation was like this, I played in the EGT provider for the first time, I made a deposit and won 800, the game crashed and after refreshing the page I see 0 on the balance, there is no money in the game either, I think to hell with it, I go into another game and the same thing happens but this time the amount is already about 3000

As a result, the casino took my deposits and what I won, I didn’t contact you before because I didn’t know that it was even possible to prove that I was right and take something from the casino

Hello,

sadly for us, I could not find the casino, yet luckily for you, I think you may at least try to submit a complaint against both casinos.

I suggest you try to get more familiar with the process by browsing this guide 👈.

Be prepared to be in close collaboration with the team, because the first step is to fully understand the situation. A bit tricky would be to prove your money had suddenly disappeared. Do you think you can provide your gaming history, please?

Also, sharing the casino's URL or inactive link would help a lot.

Honestly, I can't figure out how the previously described problem may result in voiding your balance.

May I know what was the last thing you discussed with the casino the last time you were in touch, please?

Have you ever explained what happened to you to the casino's support?

I'm only trying to figure out all the associated events.

So, please let us know.

https://slotoking.ua/

Here is the link to the casino, if you write to my email

arin79125@gmail.com I will send you screenshots of correspondence with the casino support operator

HELP you have to explain to me how I was able to find a bet of 300 euros (won with a lot of effort) on 20. I had the arrow on 20 cents at a certain point I realized that it had transformed into 100 euros and instead of betting 60 cents I I found a bet of 300 euros, I tried to cancel but it probably canceled 20 cents because the 300 euros remained in the bet. I want my money back because this is called a scam

Thanks for the link. So did you write to casino support what's going on and can they explain it to you ? Do you have any news or have you still not moved ?

Certainly if you still have an issue, I would file the complaint I sent you last time and our team will try to help you and investigate the whole situation. Do you think you'll go for it ? Your screenshots would be useful there too, because we are just admins on the forum and we don't deal with complaints.

They refused my withdrawal because I bet in a way that gives me an unfair advantage. And could not extend and tell me how someone even does something like that. Then they said I broke a rule but couldn’t tell not tell me which rule I broke or where I could find these rules

Hey, I see you've already managed to file a complaint about this problem. 

Most of the time casinos just say things in general because they don't want the players to know how to get around it the next time. On the other hand, it's good that you came here and we will try to find out what happened and hopefully we will be able to clarify it more. 

Anyway, were you betting on sports or playing slots? 

Slots no different to how I normally play every time I would get trigger free spins I would bump my bet up and I got free spins on 20 dollar bet and won nearly 10 000. Then played few other games then went to withdraw on 11 007 and rejected within 5-10min

Hopefully, our complaint team will be able to get in contact with the casino to find out everything regarding this issue.

Please let us know if there is any update.

I know how you're feeling mate, they just don't like paying out when you win large amounts of money. I had $13000 AUD confiscated and was permanently blocked from my profile. Criminals.

Good evening. So my complaint concerns frumzi casino. I won 500 euros from my own money, I didn't use any bonuses and after 3 days of not receiving anything in my account, I continue to play with my new deposits. Today I tried to log in to play and check the status of my withdrawal and it won't let me log in, they say my account is frozen. I spoke to live support and they told me that they closed their casino but despite this, my withdrawal will be processed normally. I went to log in to wazamba but there it also says frozen account and in live support they tell me that they closed the casino. Is that crazy? I went to log in to nomini and there frozen account I went to log in to leggiano and there frozen account. No I know they have some connection between them, which they obviously do and they closed my accounts. I want you to help me get my money because it's a shame. I've made several deposits and I'm a relatively loyal player. I've won some smaller amounts that I received with a delay, but they never closed all my accounts at so many casinos, while my winnings weren't even from any bonuses, but from my own deposits.

Good day to you, though given the circumstences It appears it hasn't been the best day ever. 🙁

I agree; it looks like the casino shared some details about your gaming account, which resulted in the account's closure. What truly complicates similar situations is that the casinos do not always explain why.

However, as long as they pay out your balance, I guess it could have been worse.

I think I spot a few other players from Greece with just closed accounts on those sites, which makes me think that this affiliate group restricts its services to players from Greece. Could be one of the explanations, right? However, it would be beneficial to receive confirmation directly from at least one casino.

Are you sure there was not a single email saying at least something more specific, please?

They told me that they decided to stop the casino and when I ask them about the status of my withdrawal they tell me that the financial department is late but they can't give a possible date but despite this you can't find the financial department anywhere to tell you what is happening. It's ridiculous that you can't get your winnings or have to wait weeks or even months. I don't know if I will get them at all.