Casinova withdrawals have been frozen for 15 days.

Good evening everyone, about a month ago I registered at the casino called "CASINOVA", after depositing without asking for a bonus I won an amount and on September 4th, 5th, 6th I made 3 bank transfers of €500.00 each as required by their withdrawal policy.

I waited 4 days before contacting them via email or chat.

The initial responses were there's the weekend in between, then there are too many withdrawals so there are delays, then a problem with the financial department, however always very reassuring, like don't worry, everything is in order, verification of my account by sending documents is not foreseen, as the verification link says "your account does not require verification".

As of today, after 15 days, the status of the withdrawals is identical to the day of the request, i.e. under verification.

Now I wonder what they have to verify and why it took them so long if they didn't even want the documents.

I contact you every day via chat and always get the same response. You just have to wait and not worry.

How should I behave?

Thank you

As I can see, Jaro already replied to your other posts about this issue here, so please keep it in one thread so we don't spam the forum.