Casino does not book the deposit

I'm quite old and quite "experienced" when it comes to casinos.

Until now, like most of us, I've had problems with the withdrawals. Who does not know that? Verification is dragged out, all absurd documents are required, deposit with the card takes place and the card is accepted but the withdrawal is not made to the card, online verifications with the webcam like a criminal, at one point it said you have to finish a game before we pay out - which "of course" couldn't be finished "technically" for days - the list could be long now.

Today I was surprised again - you never stop learning - my DEPOSIT was not booked in a casino.

Support employee in the chat said - it's not up to the casino - I should get in touch with the RULER at the bank!

The money has clearly been debited from my account, there are booking details and the casino doesn't want to credit the amount. This has never happened to me in any casino before!

I don't want to accuse anyone of anything, but if you subtract that from the 50-100 players, the casino might have a nice sum for a few days before the players have to complicate with the bank, lots of emails and chats with them exchange the support until the casino has to book the money well, because that will certainly end up - the money is no longer in my account.

The casino has a good rating here, but you can no longer rely on the ratings - nevertheless I think it is extremely important that we always rate players.

I mean, it doesn't need to be casino's fault, but not even yours. There are 2 other subjects at least. Your bank and the payment provider that sends to money to the casino. The thing is you need to figure out who did the mistake there and the casino should always be willing to cooperate in this matter.

Anyway, you can start with your bank, tell them the money didn't reach the receiver and let them investigate. If their attempt to send the money failed, they should refund you or they'll get a proof that the money was send. It that case, you can forward the proof to the casino and then they should talk to their payment provider. All the transactions have their own transaction ID so they should be able to find the payment.

If it's a good casino, then it should be enough to send them for example a screenshot from your internet banking showing the transaction in order to start the investigation on their side. But you can always start with your own bank. The money can't get lost.

Trara...The problem is solved...

I don't know what helped now or who was really to blame..

My bank has credited the amount again.. the money has now remained in my account...

I didn't ask the bank, but I said to the support staff in the chat that I'll write here in the forum.

It was clear to me that the money would not be lost, but as you wrote, I lacked cooperation - why didn't the support employee say send the receipt or screenshot.

I'm a person who, in case of doubt, doesn't compromise anyone for the "accused".

However, I would not dare to make another transaction there.

Good afternoon. I am writing to you because I have not received my verification code. Could you please help me?

Hello Sommer2021 🙂

I just wanted to say that is great that the issue has been solved so quickly, because "normally" it takes quite some time for the casino to identify the issue.

Thank you for your experience and have a great Sunday😉

Hi there,

to avoid possible misunderstanding, kindly note that we are not a casino.

Can you explain what verification code you're missing and which casino is involved - if any, please?