Casino disputes progressive jackpot

My winnings in casino plus for progressive jackpot is withhold for a year,without valid reasons,they claim no win because they claim its a default image.

I want the players to decide and judge this image to be fair with casino plus,even if this is a 100% live game play

Upper left 2:31 pm lower right 14:31 pm

The spin button x 1 and the right box is 0 meaning it is already used and this is the result not a default as they claim.

The credits and balance are both visible the round id the witness from pragmatic play behind the wheels.

The redeemable balance of 3.82

The active payout updates to the bottom and the ultimate amount that embedded to my Transaction id

Containing the 59,602,664.5 strings

Hello, since you also lodged a complaint request, I want to clarify that mediation and investigation will take place there. I understand you aim to engage players here, so I'll leave the thread alone unless you would like to talk more. Is that ok?

Hello,it is already exhausted..the mediation process is against me,at first i thought it would be fair,but when the process begins im the one being investigated by the regulator,not single one of my evidence is mention,they never ask the operator or explain,the painful part the regulator ask me to provide paper after paper and documents after documents,even if the evidence is a 100,% indisputable

Hey, maybe I'm not following you well, but as far as I can see, your request hasn't been approved yet, so there hasn't been any moderation yet, at least from us. So, if you already have bad experiences with regulators or anyone else in the game, I'm sorry to hear it, yet here we are at the beginning.

However, now I found that you mentioned the matter is one year old; you know we can only accept cases not older than 6 months. In my opinion, it's fair to say that.

But thomas already accepted my case,they drag my case for a year long they even tampered the data fortunately the TID itself is immutable,its hard to win,same of claiming it.thats not fair at all i hope someone see my case i the win is crystal clear,if this is the case what should be the difference between the regulated and a non-regulated one

And the 9.8 rating they don't deserve it

8

Hey, that's good to know. I cannot speak on behalf of Thomas, but under this profile, I can see only submitted requests without approval. In any case, the mediators will get the request; it may, however, take a bit longer due to the current workload.

Even though I hear what you're saying, from the broader perspective, any conclusion affecting the casino metrics can only be drawn from the complaint backed up by proofs.

In this matter i hope casino guru treat this as unresolve case and the ratings will not as good as reflects on how this casino plus fair play is

We will see, you can post the complaint here if you want so we have better overview about this situation.

I, Jose Pimentel Que II, am the complainant in the administrative dispute against Casino Plus (operated by Casino Stotsenberg) regarding my unawarded jackpot winnings, and I am executing this statement to establish the blatant falsification of my game data committed to deny my claim. On April 12, 2025, at approximately 14:31 PM, I initiated an accumulated spin on the Lucky Plus wheel game, which turned smoothly and landed squarely on the Ultimate Jackpot prize of ₱602,664,594.55. The game client immediately glitched and froze, consuming my session balance to reflect "Remaining Spin: 0" but halting right before rendering the automated winning pop-up animation. Realizing the system had hung, I immediately took a real-time mobile screenshot to preserve the live data of my winning transaction. This original screenshot explicitly captured the verified web domain casinoplus.com.ph, a unique active wallet balance of 3.82 Lucky Coins, the precise game time of 14:31, alongside millisecond-accurate payout tickers of concurrent online players. However, in an intentional act of spoliation and criminal falsification under Article 171 of the Revised Penal Code, the Licensee Customer Feedback Resolution Report (Annex L) and the subsequent PAGCOR Resolution utilized an illicitly tampered version of my photo. To protect the licensee from massive financial liability and to falsely argue that my screen was merely showing an idle "default gameplay" backdrop, they manually cropped out the official web domain, blanked out the live player transaction rows, and completely erased the active game footer. Crucially, the institutional cover-up is clearly and undeniably exposed because this exact, blacked-out, heavily redacted image was directly attached to PAGCOR’s official resolution itself. This proves beyond a doubt that PAGCOR’s monitoring and legal teams were fully knowledgeable of, complicit in, and actively relied upon tampered evidence to issue their ruling. Despite their extensive alterations, they overlooked and failed to erase the highly specific 3.82 balance at the top of the screen, which remains perfectly identical in both images. This glaring oversight serves as absolute, undeniable forensic proof that both documents capture the exact same live session, exposing their "default position" narrative as a fabricated, human-edited cover-up designed with full regulatory knowledge to disenfranchise my legitimate jackpot wins,

Forging signatures or inserting false narrations of facts constitutes a felony

Do you have some link to it too?

What link?can you clarify please

You said that you hope Casino Guru will treat it as an unresolved case. That made me think, or at least I assumed, that you had an open complaint with us.

Without having a complaint open and our team investigating the situation, we obviously can't treat something as unresolved. That's why I was asking for the link.

I do have an open complaint but rejected due to the 6 months requirement it took a year for me to reach out simply because i have to exhaust all possible remedy.the unpaid progressive amount with a 9.8% rate os what they answer casinu guru fpr claiming that the spin os default in position while timestamp multi entry the image tied to the TID is all in perfect connection,the only missing is the winning amount

I believe that's the case, though. You currently have no open complaint accepted on Casino Guru, which, in my opinion, caused this little misunderstanding. Jaro already explained the context with unresolved cases, but I'll try to help with any other unclear points, of course.

Can i ask if theres an international regulatory agency

Could you perhaps specify the question? You know, there are licensing authorities that usually cover specific geographic areas. But there is no worldwide ultimate casino regulating body. When it comes to Casino Plus, for example, it's licensed under the "PAGCOR" https://www.pagcor.ph/index.php 👈

I hope it helps.

"The ₱602,664,594.55 Ultimate Jackpot I won is a legally segregated trust fund accumulated directly from the hard-earned wagers of the gaming public, making its distribution to me absolutely mandatory upon execution under the PAGCOR Regulatory Framework. Casino Plus acted strictly as a temporary custodian of my player-contributed funds, yet they are weaponizing a superficial client-side frontend graphic animation freeze to pretextually withhold my winnings and misappropriate public funds for corporate liquidity. This bad-faith withholding directly contradicts their own backend database, which successfully generated Transaction ID 1cbf648afcda5960fccf50ece2fc6674 containing the exact mathematical sequence of my jackpot pool digits (602, 664, and 59), while my active, background Pragmatic Play session serves as an immutable digital witness proving 100% network stability and real-time gameplay. Based on the overwhelming preponderance of evidence—including my immutable gameplay telemetry, the backend database execution, and unalterable public-view records broadcasting this jackpot event to the gaming community—the operator’s defensive logs are exposed as a fabricated afterthought. To allow this licensed operator to wipe away my multi-million peso public-funded pool through a contrived technical loophole constitutes blatant unjust enrichment and systemic consumer fraud under Article 22 of the Civil Code of the Philippines, completely undermining the regulatory credibility of PAGCOR and transforming a state-sanctioned platform into an unchecked mechanism for public exploitation."

Well, I found your original complaint. I also understand it's not something you accept.

https://casino.guru/complaints/casino-plus-player-disputes-casino-s-claim-on-his

However, I do not understand what you aim to say by the last post. I'm sorry.

I'm just applying the Law in here,and the risk for players public trusts, as online gaming is one of rapidly growing business in global gaming history,I'm just pointing out the difference between a short terms and long term profit when there is totally imbalance in regulatory oversights,this will have domino effects in near future