The player from the Philippines has a dispute with the casino regarding a specific spin that resulted in a visual jackpot, supported by the Transaction ID and Round ID he possesses. Despite this evidence, the casino claims there was no win, which he believes contradicts the server's records.
Casino Plus - Player disputes casino's claim on his winnings.
Opened
Current status
Waiting for player to reply
6d 20h 1m 39s
Casino Plus
Safety Index 9.8 Very highCase summary
Discussion
Public
Public
2 days ago
I have my Transaction ID (TID) and Round ID this are immutable data identifiers generated by the software server. They cannot be altered, deleted, or detached from the event they record without corrupting the system's entire database registry. The existence of these IDs conclusively proves that the specific spin occurred, was registered by the server, and resulted in the visual jackpot displayed to my screen,they say no win but the round id Pragmatic Play is scrub to the ledger provided by casino
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Public
4 hours ago
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Public
Public
4 hours ago
Dear Batousai,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the game provider's server. If two different results exist, the correct one is the one on the provider's server.
Please allow me to ask you a few questions so I can understand the whole situation completely:
- Do I understand correctly that you only experienced this once with one specific game?
- Could you please advise if this bet and its result have been recorded in your game history? Please post a screenshot here.
Additionally, please forward all the relevant communication between you and the casino to tomas@casino.guru. Alternatively, you can post screenshots here.
Thank you very much in advance for your reply.
Best regards,
Tomas
