Can't withdraw funds from fatpirate.com casino (page 4)

Great decision, for sure.

Please come back whenever you'd like to write to us about your experiences.

Hello, I've been waiting 10 days for a €480 Fat Pirate refund and I haven't received anything. Last week, instead of refunding me, they tried to charge me €480. I complained and they tell me I'm in the queue for payment, but I haven't received anything. It's been 10 days since I submitted my request. Can you help me?

The casino I'm referring to is Fat Pirate; they don't tell me anything, just automated responses.

Did you read through their T&С? what do they say?

May I ask what kind of refund it is, though?

Is it something they promised you, actually, or is something about it also written in their terms?

Hello everyone,

My family member won €8,000 on an online casino website called FatPirate. She wanted to withdraw €1,600 of that, as a higher withdrawal wasn't possible due to the limits.

We've been waiting for the money for several weeks now. The FatPirate support team keeps saying the same thing: that there are currently problems with payouts and they are working on it.

However, nothing happens, and I receive the same answer from support every time.

Hi, it would be best if the person who won the money could post here. How long exactly have you been waiting, and what specific problem has been causing the delay in the payout for several weeks now? I don't think that would be enough of an answer for me. Do we know anything more? 

Hello, this person has difficulty expressing themselves. I will pass the information on to you; please accept my apologies for the inconvenience.

She has a total of 3 payouts being processed.

one payment of 500 CHF on 31/5/2026

one payment of 300 CHF on 31/5/2026

einmam 800chf am 30/5/2026

She cannot yet pay out the remaining money due to the weekly/monthly limits.

FatPirat's support team writes that the matter is in the queue for processing by their finance department.

We give casinos 14 days to pay out winnings. So the deadline has already passed, since I can see when the withdrawal requests were submitted. I would also recommend filing a complaint, but unfortunately, only the person who played there and is experiencing this problem can file it. I’m not sure what to make of the phrase: "this person has difficulty expressing themselves..."

Where can this complaint be filed? She will file it afterwards.

On this link.👈