Betmasterwin is a scam;

I have a month that they are bothering me and they do not withdraw. They have asked for verification once. I sent the necessary documents. After a few days they ask for new supporting documents, which I presented and they told me that it takes up to 5 working days. When the 5th working day came, they came again and asked for a selfie with a card that I never made a transaction with. They also received this document, even though I had no obligation to give it. It's already the 5th working day AGAIN, without any response, or rather I have responses like: "We're sorry you feel this way, don't worry, as soon as we have an update from the experts, we'll notify you. My money (€2100) is tied up for a month .

Hello,

well, this truly sounds like an unpleasant experience, I get a feeling that your account may be under some further review. It happens when the system flags your account. This happens far too often for my taste.

I guess it would be good to ask you when did you start with the verification? Or when did you submit the withdrawal, please?

I would also like to make sure where you're playing, is it the Betmaster Casino? 🤔

Kindly let us know.

I requested a withdrawal a month ago. Then began the Golgotha of verifications. Every 5th day they asked for something new and I submitted in 3 steps what they asked me. Today was the 5th day and I should be informed about the completion of the verification. Everyday they assured me, "not to worry and be patient and that it was a standard process ". Unfortunately they are liars and cheats. Now this afternoon I found that they have locked the account with no explanation and I can't access my money. I believe they are scammers and thieves. Do not trust her DO NOT open an account with this company

I feel that would be good to submit a complaint at this point so we may be able to help and understand what has happened.

Kindly take this option into the consideration. Just click or tap here.

I want to make a complaint about this and I uploaded the post to the forum. It is unacceptable behavior from this company. In addition to my profits, they also steal the money I deposited (€300)

I'm sorry but this is not how it works. Posts on the forum are not complaints, you see?

Click or tap this link, and then place the complaint, please. Otherwise, we can't help you.

Thanks for this information. I will be aware of them!

No complaints yet. Are you experiencing any issues while trying to submit one? 🤔

I tried to fill out the complaint form, but it wasn't possible. It also didn't upload supporting documents. Moreover, I don't have any screenshots from my account, because I can't log in, it's blocked

A month ago, maybe too long ago, I requested my first €500 withdrawal. My account had a balance of 2170. After waiting for about 5 days and every day the company mentioned payment system maintenance, in the end they replied that I need to provide some documents for further verification, even though I had initially provided ID and proof of address. After 5-7 days it came back again for a new document related to a card that I had not made a transaction with. After another 5-7 days passed and every day the customer service assured me that it is standard, I was in for a surprise. The account was blocked without any information. After I protested via email, they responded with the usual: violation of terms, maintaining multiple accounts and other falsehoods.

Can you describe what exactly does not work, when you try to submit the complaint, please?

Any chance that you have active some sort of browser translator while typing?

If so, please disable the translator addon first - for Chrome it's the first icon on the left.

This is why the complaint is needed, we have to find out what the casino sees as the main issue and then clarify the situation based on the provided proof.

For example, not every player playing with the same IP as another one is the same person abusing bonuses, this is no longer a fair approach.

It doesn't upload the post and says: " wrong captcha

Ah, I see. Would you paste in screenshot or video showing the problem, please?

We simulated the complaint and it worked, hence we would need further assistance to detect the issue. 🤔

Hello,

I check on you to find that no complaint was submitted. Do you still need help with the casino?

I just hope that you have not encountered another technical problem. So, please let me know.

Betmasterwin.com casino is a big scam. While I had certified and made two small withdrawals, he canceled the next ones, asking for a bunch of documents for 20 days without doing anything. Just don't enter you will lose your money!

Did they stop communicating after the 20 days or what do they say when you contact them?

They ate my money and closed the account. They are scammers

Sorry to hear that. Would you like to tell us more, perhaps, so others can understand what's the issue? We were not able to hear from you what actually happened and what was the result, last time you wrote to us.🤔