BETMASTER'S WELL-DESIGNED SCAM

[COMPLAINT] Betmaster Mexico has been withholding my funds for more than 2 months without justification

Hello community, I want to share my case to warn and ask for support if other players have gone through the same thing.

For over two months, my funds have been on hold at Betmaster Mexico. After requesting a withdrawal, the casino began asking me for excessive documents: selfies from others, other people's IDs, bank statements that don't match my profile, and more.

When I asked for a simple summary of my account transactions, they stopped responding.

In total, I've been assisted (and then ignored) by support staff such as Rebeca, Daniela, Vanesa, Adán, and others. Since then, they haven't given me any clear justification. They froze my account and stole my money, citing their favorite excuse for not showing their face: "multiple accounts."

After deceitfully extracting documents from me without legal justification.

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🚨 But the most serious thing:

I'm not the only one. Since posting my story, I've received messages from other users who also had their accounts blocked right after winning.

They all received the same automated response, and their accounts were closed the same day, under the same pretext.

This no longer appears to be an isolated case, but rather a systematic pattern of commercial fraud or abuse.

I'm also documenting everything with screenshots, emails, evasive responses, and evidence that demonstrate how this company unfairly withholds profits and evades responding when confronted with the facts.

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⚖️ If you've been through the same thing:

Don't hesitate to write to me. I'm filing a class-action lawsuit, and I want this to be made public. Companies that operate this way can't continue to be rewarded.

Thanks for reading and sharing.

Many of us are affected. Both financially and psychologically, feeling alone when we are victims of such a well-organized criminal group, operating its obvious fraud in the open, yet all under the shadows.

This casino invests much of what it steals from players in advertising, paying influencers and fake reviews to boost its popularity and ratings. But there's also a wealth of documentation of the countless cases of affected players and the constant complaints about the same pattern of fraud.

They always do the same thing. I'm the same. I won 2300 pesos at the roulette wheel and they haven't deposited my money yet.

As if it were a lot of money for them, they won't be left poor.

THEY PUT MORE INTO AN INFLUENCER'S ADVERTISING ON INSTAGRAM THAT NO ONE SEES

THEY BETTER PAY US!!!

COMPLAINTS MUST BE FILED WITH THE APPROPRIATE AUTHORITIES SO THAT THEY ARE HELD RESPONSIBLE

IT IS A REAL SHAME THAT THEY GET RICH IN SUCH A DIRTY AND UNETHICAL WAY BY SQUEEZING THE PLAYERS SO THAT WHEN THEY FINALLY MANAGE TO WIN SOMETHING, THEY DO NOT PAY THEM, ZERO EMPATHY WITH THE PLAYER, NOT EVEN THE MINIMUM, IN TRYING TO HELP HIM SINCE THAT IS WHAT SUPPORT IS SUPPOSED FOR, THEY SIMPLY COPY AND PASTE THE SAME THING TO EVERYONE, WHAT KIND OF SUPPORT IS THIS? THE GTP CHAT SHOWS MORE EMPATHY AND THAT IS AN AI .. AND THE SUPPORT OF THIS CASINO IS ARROGANT, CRAVING, IGNORES YOU, BLAMES THE DELAY IN VERIFICATION ON YOU! DO ME A FAVOR AS IF YOU ARE THE ONE WHO DOESN'T WANT TO BE PAID

They don't even have a little consideration to respond to their users' complaints in the forums, they only respond to those who comment well (probably many are bots) because the moderators also ignore the complaints... zero respect, zero empathy, zero transparency.

Friends, do not be afraid or ashamed to tell your story, you are not alone, there are many of us affected, remaining silent is allowing or approving that these injustices continue to happen to the gaming community, many of you have told me that you have complained before in forums and such... and nothing has happened nor have they solved anything for you... I know!! In general, it is difficult for just one case of abuse to have repercussions or be considered by a company of this size, but when those affected, like betmaster, which is very well organized when it comes to confiscating money dishonestly and not providing clarity in its procedure to the player... we must also organize ourselves together to change this pattern of abuse and not continue allowing it. We deserve safe casinos where we have the security that when we win we will be paid and fulfilled, and places where support is available to address our doubts and concerns, not to evade and ignore us.

I believe that you summed it up in the other thread here, where Jaro has also replied to you many times, so please follow just one thread because then it is difficult to follow all of them, you know.

Yes, I just created this thread 🙂 the other one wasn't mine, someone opened it years ago

HELLO FRIENDS PLAYERS AND EXPERTS OF GURU CASINO,

WELL I'm here to tell you the news about my case.

This is getting more and more macabre but also interesting.

Well, after 2 months of submitting documents and being extorted with the false release of my money in exchange...

After being blocked and my money disappearing, I set out to investigate further this company that operates in silence (because it doesn't give answers, only evasive questions about what happened to your money).

And in a very well-crafted public anonymity because they promote themselves quite well, it is clear that they do not skimp on that...

Well what I came for, it turns out that while surfing the internet I found a familiar photo giving an opinion as a casino expert in a forum similar to this one but from Peru, and that profile picture looked very familiar to me, when I realized that it is one of the friendly betmaster support guys, only in betmaster he has another name his name is Benedict, then I said this must be a mistake, but I didn't look any further and apparently Benedictt has like 4 different names and works in 4 different countries with different professions, it seems that the one with the multiple identities was someone else! The same support staff... I'm still trying to find out how authentic the winners of their raffles really are, because if they are not capable of paying 10 thousand Mexican pesos, call me crazy but the car raffle thing doesn't add up to me.

HELLO PLAYER FRIENDS

AND GURU CASINO EXPERTS

I COME TO TELL YOU THE NEWS REGARDING MY CASE

It turns out that while surfing the internet I found something very curious. Well, remember that after two months of sending multiple documents, I was extorted with the false promise that by delivering these documents I would receive my money, but in the end it was all a lie and they ended up confiscating my earnings and blocking my account.

Well, I set out to investigate further how this very dishonest casino operates. And what do you think I found? It turns out that there is one support staff member named Benedict or is that his alias because suddenly I was looking at casino pages and forums like this one and I came across a very familiar profile picture. It turns out it was but here his name was Fernando and he had another position in Peru, he was a casino expert and he had another name. I said maybe this is a mistake but no, it wasn't like that, it was Benedict.

I said how can it be possible that I work on two different sides with different names and then searching a little more I discovered that they were not two but four different names because they also had the same profile picture two other experts of something else, one totally different from casino topics and another as editor in chief of a forum well that is something a little curious since they claim multiple accounts to confiscate profits but apparently their support staff is the one that has multiple identities on internet forums with casino topics with different names and in case the photo was a meme or something generated by her it is also serious since they are not giving their true identity what validity can have a support staff that is false with false identities anyway I keep trying to communicate with an executive but the truth is that everything is so hidden in this casino they occupy a lot of advertising and spend too much on influencers just to publish on networks but in reality when you have to complain or when someone wants to complain it is impossible to contact someone, a representative of them, as an example, it was that almost no guru answered them, they have no representation their licenses are very shady they have definitely been stealing This has been going on for a long time in different countries and it seems they have everything hidden, like themselves, who don't even answer, which is why they have continued acting this way. I will keep you informed of my investigations.

Now it turns out that they told me on countless occasions the reason why they confiscated my winnings. The casino completely lied on trusploi. They said they have answered me on countless occasions when both me and my mediator, Adam, never gave us an answer. In fact, the case was closed and cost him points for lack of cooperation. And now they come to lie publicly.

BE CAREFUL WITH THIS CASINO, MY PLAYER FRIENDS, DO NOT STAY WITH A SINGLE OPINION. THEIR SUPPORT STAFF ARE THE ONES WHO HAVE MULTIPLE ACCOUNTS WITH DIFFERENT NAMES AND GIVE THEIR EXPERT OPINIONS IN FORUMS UNDER DIFFERENT NAMES. THEY CONFISCATE PROFITS AND THEY ARE NOT GOING TO INVENTORY THAT I AM THE ONE PUBLISHING COMPLAINTS FROM 3 YEARS AGO BEFORE MY CASE WITH THE SAME ABUSIVE PATTERNS WITH WHICH THEY CONFISCATEMINE, AND IT IS A LIE THAT THEY GAVE ME A RESPONDENT SEVERAL TIMES... THEY DO NOT RESPONSE TO THE EMAILS YOU SEND THEM, THEY ARE NOT TRANSPARENT WITH THEIR VERIFICATION PROCESS AND THEY ONLY JUST TRY TO DISCREDIT YOU WITH LIES AS A LAST OPTION IN ORDER TO AVOID PAYING.

Hi Dani, good morning. I hope you're feeling great. I totally agree with you. This Betmaster casino is a fraud and a scam. They only know how to steal. I swear. This shitty Betmaster casino stole almost 10 million pesos from me in a period of a year and a half! Their slot providers are fraudulent and manipulative too! I've already made my decision. I'll never play with this shitty, fraudulent Betmaster casino again. 😒😡

Thank you for sharing your story. I'm so sorry for what they did to you, and it hurts me even more to see that I'm not the only one affected. What you describe confirms what many of us are already beginning to see: Betmaster isn't just an irresponsible casino, but a systematic network of player abuse.

I too was blocked without reason, under the pretext of "multiple accounts," after submitting all the documents they illegally demanded. I've been without access to my funds for almost three months!

Furthermore, neither the support team nor the so-called "managers" provide clear answers. They only send copied and pasted messages. They didn't even want to cooperate with Casino Guru's mediators!

We're speaking out because enough is enough. Your testimony helps show that this isn't an isolated case. Thank you for joining us.

The last straw was today, when they dared to publicly accuse me of being the one complaining about them under different names, trying to blame me for the multiple complaints that abound in forums with the same way of stealing they use, which is totally ridiculous since the pages have security so that there are no duplicate comments. Or more than 2 accounts commenting from the same site, they should know if they accuse the user of having multiple accounts, but then why, if they have the technology for that, do they only use it when it comes to confiscating profits? Why don't they mention this before? Maybe the casino only applies its rules when it suits them. It allows things to be done on its page because it could avoid them, such as the unresolved self-exclusion case, another clear example that its terms are used as a trap to scam or steal without giving explanations.

I'm sorry to hear that, if you approve my comment below you'll see what I mean. I know how you feel, it's quite frustrating that you never win and when you do win a little they steal from you. In my case they tricked me for 2 months with the promise that by giving the documents they asked for (extortion) they would pay me, but it seems that in this casino everything is fraud.

I totally agree with you, Dani. This Betmaster casino is a fraud and manipulator. I want to report it. 😒 This casino is a thief and pure scammer. Betmaster.

Search on FB and create a page so that those of us who have robbed us can come to an agreement together and by making the authorities aware of the theft system they use, it is more likely that something will be done about it. The more we are. I have seen that in other countries their popularity has dropped due to reports and complaints and they came here to steal.

That's right, now they are stealing only here in Mexico, manipulating innocent people and stealing their profits, and their money.

I have good news, it seems that it will be possible to withdraw the funds from the bank even if it was through SPEI... evidence has already been presented that the casino did not comply with the payment of the winnings derived from the deposits made and despite giving them the debts for verification of these... what abuse of the consumer and acted in bad faith, fortunately they themselves have provided the evidence, so I recommend that if you went through the same ordeal, gather all your evidence and send it to your bank, since 3 other colleagues sent their request to their bank

Hello, it also won't let me withdraw my real money, it's not from bonuses or anything and it won't let me withdraw. In the Spei account I only see a few cents and my bank account does show the amount but it doesn't include those withdrawals.

Hi, so you're having trouble withdrawing from this casino. Did the casino tell you anything about why this is happening? I don't really understand what you're saying about the bank account and Spei. Did you withdraw using a bank transfer? Have the withdrawals from your player account already been sent by the casino, or are they still pending?