Betista Online Casino Warning

Hello friends, I would like to warn you all about the casino platform betista.com which is trying to attract players from CZ and SK. Yesterday I registered there and deposited 3x 500 CZK via Skrill, I managed to upload a little over 6000 CZK and I wanted to withdraw some of the funds. Of course they wanted KYC verification from me, I provided a copy of the OP, a document proving my address in CZ and a confirmation of temporary residence, where this address is clearly stated and I also provided them with screenshots of the Skrill screen that they wanted to verify the payment. Of course the next day I received information that my withdrawal was rejected, when I tried to chat with them, they stated as the reason for the rejection that a confirmation of residence was not enough for them, that they needed another document, such as a phone or internet bill, and also that they do not accept my Skrill screenshots from a mobile phone, that it must be from a PC and that the PDF format is prohibited. So I sent the original invoice for the mobile phone from O2 for the new verification, which is an invoice for both the mobile phone and the internet, and I also sent them the screenshots from Skrill again as they wanted. When I immediately wrote to their chat to confirm if everything was ok, this time they made up an idea that they couldn't accept my original invoice for the mobile phone and the internet because they only accept the invoice for the phone, but that it had to be a landline! That I had to provide a bank statement with my address... I already knew of course that it smelled like a big scam and that I would never see my money again, but I sent them the statement from BUČ and also the screenshots from Skrill, because last time they told me that the Skrill screen had to be on 1 page where everything would be visible. I joined the chat again and wrote to them to look into it and I was just wondering what they would have a problem with this time, since it was already clear that it was not clean...so this time they had a problem with the fact that the screenshot from Skrill did not show the exact payment date, it said "yesterday" and the transaction time 😀...of course, this is how Skrill states it when the transaction was made yesterday and there is no way to change it. After this, it was 10000% clear to me that this is a scam and I will never see my money again...because this company always finds something where there is a problem and refers to how it complies with KYC...

Therefore, if you have read this far, definitely never register here and never deposit your money here! Betista is guaranteed to be a scam. In the end, I am glad that I deposited "only" 1500 CZK there...but I have over 6000 left in that fictitious account and I know that I will never see them...one learns from one's own mistakes...

Hello there.

If I could, I would like to start with the fact that, according to our information, this casino doesn't accept players from SR nor CZ.

So, may I ask if you used a VPN to play there, please?

I surely understand your point in all this situation, but please know that in most online casinos, the KYC process has to be done according to the AML policy, and they need to have all the documents from players in the right format.

I surely understand that it must be nerve-wracking for you, but let's just be positive here and cooperate with them as much as possible.

What do you say?

No, I don't use a VPN, I registered without any problems from the Czech Republic and there was no problem with that. everything is fine. I submitted all the documents to them in detail, but they deliberately looked for any meaningless reason for it not to be okay. And so that something always didn't sit well with them. Only when I canceled the withdrawal request and I deliberately lost the 6000 CZK did I receive a message that my verification was approved. Coincidence? So I definitely do not recommend this platform to anyone, it seems clearly unserious. I have never encountered this in my life, this was a shock to me...

And they don't accept players from the Czech Republic? After all, their website is in Czech!

I'm really sorry that you lost your patience and lost everything. I hope that next time it will be better, for sure.

I will update our data team about this situation, and if it is as you say, that the casino accepts players from your country, we will update the information.

I've had similar problems with Betista, and they haven't been resolved yet. I have a withdrawal that hasn't been approved. On Tuesday, I chatted with a representative and was told my withdrawal method had been approved. The confirmation supposedly takes 72 hours. Today at 2 PM, the deadline has passed, and I still haven't received anything. I won over €1200 on the site's casino and sports betting and want to withdraw it, but I'm afraid I won't get the money. I'm from Germany, and they have a gambling license here. I hope I still get my money.

Hi Robbihno, I am not surprised at all by what you write. And in my opinion you will not receive any money. That company is a scam for me, as are all the "Caribbean" ones of that type. And as for their support that you wrote to, they are half robots who have learned their phrases and are only trying to assure you that everything is ok and will keep telling you that the money is on its way… while they will not send any…

I only regret the money I left there… it was an expensive experience.

I haven't had any problems with other betting providers. For example, bet20 also has the same license, and everything worked perfectly there. But this one is really annoying.

Hello, I just wanted to say that, no matter how stupid it may sound, please do not cancel the withdrawal requests and remain patient. Hopefully the casino/sportsbook won't come up with a rule breach or any other issue. With a bit of luck it will eventually turn up as an annoying procedure.

Speaking of which, how long have you been waiting in total, please?

So I waited three days. I didn't cancel it. Now the first payment has arrived. The second one is still being processed. So it actually worked! 👍

Hey hey, I'm also from Germany. I won a total of 6000 playing roulette on Betista.

After initial verification difficulties, the payout is now being processed. How long did you have to wait in total, and how much were you able to withdraw in one transaction? I believe the limit is €600 per day, right?

That sounds really good, and I'm happy everything is okay.

Let us know whenever you receive the rest, please.

Hey.

What kind of difficulties did you experience there?

I'm glad it's being processed now, and surely let us know whenever it is all done, please.

Also a tip for you: Whenever you'd like to write directly to another user, try to use a "reply" button so this user will be notified of your post.

Hello, I used the reply function.

In any case, the money arrived yesterday (Saturday) around 10 a.m. The next payments are being processed.

Once you are fully verified, the payout will take place within 2-3 days.

That's not bad, right?

I'm glad all works out for you there.

Hello,

That's not just good, that's fantastic! I think what works in our favor is that Curaçao is part of the Netherlands and therefore has to adhere to EU law. The verification process was difficult due to certain photo requirements, but once everything is completed, you can be sure the money will arrive. You just have to be patient and, as they say, not cancel the withdrawal requests, but simply wait. As soon as the withdrawal is complete, you will be notified by email.

So, in what state is your withdrawal now?

Unfortunately, it's still being processed. I understand that no processing takes place on weekends. It's still very annoying. I have a lot of money in my betting account and always have to wait a long time for €600 to be transferred.

Of course it is. Everyone would understand you.

Just try to be patient as you can and if you need our help, we'll be ready to step in.

Hello, I've been waiting for my next payment since Saturday... it's really annoying.

EDIT

The second payment arrived today. So you really have to wait the full three days. It will then be credited around noon.

Everything's fine, just be patient. I'll be playing at Betista more often.

Yeah, sometimes patience is all it takes, right? Even though it is not easy.

Please update us about your experience at this casino at any time. It is nice to learn all the news.

And in case you'd like to write your user review, here you can do so at any time.