Hi everyone. I have a complaint against betflip that is hard for me to believe even after experiencing it.
I was looking for a bitcoin Sportsbook because I didn’t want my btc converted to dollars. On my search I found a couple decent reviews on betflip so decided to give them a try. I deposited 0.2 btc on 11/29. I was automatically given a 110% bonus and my balance showed 0.42 btc. Keep in mind I did not ACCEPT any bonus and was never even given the option to accept or decline it. I tend not to bother with deposit bonus’s after some horror stories I’ve seen online but I wasn’t given a choice here.
I played for around a month, and whenever I accounted for my balance I simply subtracted the 0.22 bonus as I figured there was no way I’d meet the rollover and they would simply remove the 0.22 once the bonus period was over. By 12/27 I had 0.6495 in my account, 0.4295 by removing the bonus. (I have screenshots of everything I can provide if needed) On the morning of 12/27 I log into my account and I see 0.0973 btc. I check my account history and there was a withdraw for 0.5522 btc. I immediately went on live chat as I assumed someone hacked into my account. They told me I received an email about this so I checked and got the following:
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Our sport fraud team have checked your sport tickets history. They have detected that you have violated bonus rules. You have an active 111% bonus on your first deposit(0.2BTC). In detail, you have made dozens of bets on less than 3 positions in ticket and won. Total net wins(12524.63Euro equivalent 0.5522BTC) accumulated by these tickets are forfeited. All bets made by violating of rules are not counted in wager requirement.
Please consider bonus rules(minimum 3 positions in ticket, minimum odd 1.3 for each position, minimum total odd 2.5 of ticket.) in your future play. We reserve a right to act more strictly in case of repeated violation.
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So essentially they are saying whenever you have a bonus (which they FORCE you into taking) you are only allowed to bet 3 team parlays?!? This is one of the most ridiculous things I’ve ever heard of. I try to understand their math of how I somehow have half the money of my original deposit, and I’m told on live chat they voided ONLY THE WINNING TICKETS. The losing tickets stand. To everything I say I basically get the same generic answer: "It’s in the rules." I was also told every new user has no choice but to accept the bonus and play by these "rules."
I am posting this to warn everyone to never touch this site. Can someone from casinoguru help me work this out with them? Thanks in advance.
