Hello, you have to send this to the complaint thread instead - right here 👈👈
I’m afraid that neither Matěj nor Kristin is not available on the forum.
Generally speaking, it is better to cooperate and provide what they want because, for some reason, the casino, on the other hand, feels like they need it.
My experiences also taught me it is easier to cooperate than to be stuck in questioning, "why do you need this??"
On the other hand, what the chat said is like talking to a tax office, not a casino.... I agree.
Best to let Matěj know. 👍
It's impossible to get a payout there; I've been waiting since May 2025 (over 8 months). They keep demanding documentation to prove the origin of the funds. I'm a student and have no income of my own, which I've told the website and live chat many times, and they've told me it will be taken into account during the next review. I've uploaded at least eight documents from bank accounts, wallets, transfers, and transactions. I keep getting the same email saying they want proof of the funds' origin.
Hi, that's a long wait. I know I've encountered this kind of situation before, and it was difficult because you have no way of proving your funds.
But what I would recommend is filing a complaint and seeing what our team has to say about it. Maybe we can help you somehow.
I believe you'll find common ground with the casino.
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