BDM Bet Casino - Player's winnings have been delayed.

THEY HAVEN'T PAID MY WINNINGS FOR MONTHS

THEY KEEP ASKING FOR DOCUMENTS THAT I HAVE ALREADY SENT AND AFTER VERIFYING THEM THEY ASK FOR THEM AGAIN

BELIEVE ME IT'S A SCAM!

HELP ME !!!!!!!!!!!!

Hello, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BDM Bet Casino.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Please allow me to ask you a few questions, so I can understand the whole situation completely.  

• Have you made any successful withdrawals before? 
• Could you please clarify when exactly you requested the withdrawal?  
• Could you please advise which documents you have already provided for your verification and when exactly did you send the last one?
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Katarina, of course I have made various withdrawal requests and they have always been rejected even though the account was verified (no longer according to these professional scammers)

The withdrawals were requested when they allowed me to do so more than a month ago, then when they saw that I was serious, they started asking for absurd documents that have nothing to do with a betting site (my identity and credit cards used for payments sent a million times were fine at first, then not anymore...). The last identity document (accepted in the past and now no longer...) sent yesterday.

My win was achieved without using bonuses

BELIEVE ME THIS IS A REAL SCAM THAT HAS BEEN PERPETRATED AGAINST ME AND THIS SITE SHOULD BE BANNED

Hello,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Kindly notify me here in the thread once the email has been sent.

Looking forward to your reply.

Katarina

Dear Katarina, I sent you three emails.

Hello,

thank you for your message.

I have tried to look up the emails you have sent but I was unable to locate them. Could you kindly resend your emails? Kindly include this complaint ID or your casino ID, so it will be easier to locate it.

Looking forward to your reply,

Katarina

If you are really interested in my case, tell me what you need.

I'm just telling you that I've been dealing with a scam site Bdmbet.com for months which refuses to pay my winnings of around 14,678 euros despite having sent the verification documents which they had already completed having had access to the withdrawal requests.

when they saw that I was serious about asking for money they started with absurd requests for documents until they finally asked for identity documents that had already been approved and now instead REFUSED WITHOUT A WHY IF YOU REALLY WANT TO TAKE INTEREST IN MY CASE DO SO AND I WILL BE GRATEFUL TO YOU BUT DON'T ASK ME ANYTHING ELSE BECAUSE I AM REALLY FRUSTRATED BY THIS SITUATION!!!!!!!!

Hello,

thank you for your message.

I understand your concerns regarding the frequency and depth of my inquiries. Please be assured that my questions are necessary to thoroughly investigate the matter and ensure a comprehensive understanding of the details relevant to your complaint. Your cooperation in providing this information is greatly appreciated and crucial for the case's progression.

Given the high volume of complaints we are currently managing, and the regulatory deadline of 7 days for response, immediate interaction may not always be feasible. We are committed to addressing each complaint as promptly as possible and appreciate your patience.

I would also kindly ask that all future correspondence maintains a respectful tone. Thank you for your understanding.

To proceed with your complaint, the screenshots you have provided arrived very blurry and unreadable. Please forward the screenshots to katarina.d@casino.guru, including the complaint ID in the email subject line.

Looking forward to your reply.

Katarina

I sent everything to Katarina

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello tarricons2, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested pay out. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of BDM Bet Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s verification is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. Any sensitive information or internal system files can be shared with me directly by e-mail matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Thanks Matej, maybe someone from Bdmbet would deign to participate. There are many things that they should explain to me and to you!!!!!!! But I fear that your request will be in vain... do you want them to pay me more than 14,600 euros???????? They are doing everything possible TO AVOID PAYING!!!!!!!!

Dear Matej, they always say the same thing!!!!!!

Why don't they accept the selfie I took and sent?????

WHY do they reject the identity card already sent and approved and sent again but rejected?????

WHY don't they accept my monthly pension slip of 4500 euros as proof of funds (even though I must have deposited approximately more than 300 euros)

Why do they keep asking for a notarized document regarding a private matter of mine that has nothing to do with proof of funds? MY PAYSLIP, SENT SEVERAL TIMES, IS NOT ENOUGH????? THEY THEMSELVES SAY THAT IT IS FINE AS PROOF OF FUNDS!!!!! SO WHAT?????

THESE ARE THE QUESTIONS YOU SHOULD ASK BDMBET AND THEY SHOULD ANSWER!!!!!! FINALLY WHY DO THE EMAILS I SEND TO THEIR ADDRESSES SYSTEMATICALLY GET BACK?????

Dear tarricons2,

First and foremost I would like to make you aware, that using capital letters in online conversation is considered shouting, and is highly impolite. While I understand the level of your frustration and do feel for you, I would like to ask you to keep the conversation civil, and refrain from using "all caps" going forward.

Regarding the undelivered messages, you are sending your e-mails at support_cr@bdmbet.com, while the official e-mail address stated on the casino website is support@bdmbet.com. Please, try to send the message to the proper e-mail address and if it still bounces back, then we will investigate further.

Lastly, I have requested further information from the casino representative, and once I have the answer, I will be able to update you on the current situation, and advise next steps to get you verified ASAP, so you can withdraw your winnings.

Dear Matej, I apologize for using capital letters but you will understand my frustration.

Even at the address indicated on the site, my letters are returned and therefore are of no use.

Thank you for your interest

Dear Matej,

We have provided an answer via email. Please review it at your earliest convenience.

Best regards,

BDM Bet Casino

Dear Matej keep me updated thanks

Dear Matej, at least try to reactivate my account, which has been suspended for a long time, so I can play while waiting to recover the notary document to be sent. By doing so, and playing, I could also lose what I have won.

Thank you

I would like to thank the BDM Bet Casino for a prompt response. Much appreciated.

Dear tarricons2, seems like the documentation required by the casino for your verification has not been up to standards, which lead to the pre-emptive account suspension. I believe a quick verification call or re-submitting proper documents could sort this problem and get the account re-established.

I have asked the casino whether they would be willing to do a verification call, or what kind of evidence would be deemed acceptable. In the meantime, unfortunately the account needs to stay locked, due to the AML/KYC procedures that the casino has to adhere to.

I will let you know as soon as I hear back from the casino - or maybe they will message you first directly, asking for the verification documentation. If that happens, please let me know what is required of you to provide, and I will try to help in a way of advising how to get the necessary documents, if needed.

I wish they'd contact me. You know how many times I've asked! They have my cell phone, all they have to do is contact me, but I have the impression, or rather, the certainty, that they don't intend to contact me because they don't want to pay the winnings! If I send you the documents requested for verification, will you tell me if they are correct? Thanks, I'll start with the ID card, which they continually refuse even after having already approved it!

It says maximum size 5mb and I can't send it to you

With other sports betting sites, it is necessary and sufficient to send an identity document and credit cards with sensitive numbers covered used for deposits. Why does this rule not apply with Bdmbet?

Why did they approve everything first, namely the account (I have the screenshot with the words "verified account"), and then when I started making withdrawals they started asking for documents that had already been sent and approved? Not only that, but they refused to accept my ID card, which I had already sent and approved in the past! I'm shocked by their behavior!

If you give me your email I'll send you everything so you can tell me what's wrong

Look at this screenshot

One image says Verified and another says Rejected, yet the photo sent is the same. How can you explain this to me?

Can you tell me to send the documentation to the address they provided?

here's what happens……

I'm sending you a screenshot that will help you understand

Even though I sent my ID card several times and even though I sent my pay slip (pension slip)

What do they want?

Dear Matej and Katarina, I'm sending you the screenshots of the latest chats with Bdmbet so you can understand the absurdity of what they're asking and why I consider this site a scam!

I'm sending you screenshots of my last chat with Bdmbet, which proves what I've been saying for a long time: that this is a scam site! The consequence is that I WILL NOT BE ABLE TO WITHDRAW ANYTHING from the 14,600 euros I won! Future customers, be very, very careful before signing up!

Since I can't attach screenshots, I'll transcribe what they wrote to me:

"In my opinion, the only thing currently required are two documents: another document with notarized stamps or confirmations (Source of Wealth: refers to the origins of a client's entire wealth (i.e., total assets). To establish the source of wealth, financial institutions must ascertain why the client owns the assets they do and how they accumulated them)."

DO YOU REALIZE THE ABSURDITY OF THIS REQUEST???????

Edit

Delete

Share

Dear tarricons2, I would like to make you aware that spam is not tolerated in the complaint threads, as it makes extremely hard to find the important information afterwards. If you can, please edit the posts above into one, maximum of 2 posts. I will then delete the rest.Thank you.

What is spam? Don't talk dirty to me! If you want to help me, fine, otherwise forget it... I'd like to see you in my place with more than 14,600 euros won and seeing Bdmbet ask you crazy things!!!!! But please...

Instead, get busy putting an end to this gigantic scam against me! If you can, fine, otherwise, forget it and you'll be like them!

Did you see what they're asking for in the last chat? My assets!!!!! They make me laugh, one of your colleagues, Radka, told me that they're more like a betting site than the Tax Agency... and you come and talk to me about spam...

Dear tarricons2,

We have informed you in our previous correspondence via email and in the complaints, the required documentation is missing, and we are still waiting for its upload so we can proceed with the verification.

As mentioned, this is a standard KYC and AML procedure, which must be followed as it is stated in our terms and conditions agreed upon registrations.

Additionally, you should be able to upload the document to your casino profile in the verification tab. As seen from your screenshot it is shown that the error originated with your mailing service. In such cases, could you contact us with an alternative email and preferably different services, such as Gmail? In the email, please include your registration email, name and phone number to identify you as the account owner.

If you have additional questions or need assistance, please let us know.

Dear Matej,

We have sent you an email with further information.

Best regards,

BDM Bet Casino

Dear Bdmbet Casino, can you tell me why you are asking for a notarized document? The verification should concern the identity document (can you tell me why, even though I upload a valid identity document that you have already approved in the past, you continue to refuse it?) and the credit cards I used to deposit (already sent and validated, but now you ask for selfies...) Finally, as a source of income, I have sent you several copies of the pension slip that is paid to me monthly. Isn't that enough????

Well, I would like you to give me an answer on each point.

Dear Matej, I sent Bdmbet support everything they asked me for, including the notary document they asked me for. Now I really don't know what else to send. They have everything to unblock my account and allow me to withdraw. Please, if you can intercede for this just cause, thank you. Best regards.

Dear tarricons2, thank you for letting me know. I will inquire with the casino representative if there are further issues with the new documents. Once I hear back, I will let you know here.

Also once again I would like to make you aware that further spamming of the thread will not be accepted. Please restrain your replies into a single post. If needed, you can always edit the original post and add more information if needed. Thank you for your understanding.

Dear Matej, I'll forward you Bdmbet's latest reply.

Once again they're making fun of me because they don't want to pay and they don't know what excuses to make! Now I hope you too can convince yourself that I'm the victim of a huge scam! Help me if you can! Thanks!

I just sent a document from the government agency as they call it and the selfie they asked for anyway

I really don't know what to do anymore!

Here's Bdmbet's latest response!

I don't know what else to say except that I was scammed!!!!!!!!

Dear tarricons2, I have seen the originally provided documents you have sent to the casino, and I can assure you those were not official documents that are required for the standard KYC and AML verification procedure.

You have stated that part of the funds used for gambling were from the inheritance. Casino is rightfully requesting an official proof of this, as the originally provided document was just a sheet of lined paper with some text typed on a typewriter. Any official transaction has a proper legal paperwork that you just need to provide. Nothing more.

Then, casino is asking for your selfie holding the bank card used for depositing. This is also a standard KYC procedure.

Since the casino is not asking for anything out of the ordinary, I would like to ask you to provide the requested documents for the verification process to be finished. If it continues to be an issue, I'm afraid I would have to reject the case, as casinos are required by the law to verify the source of funding of their customers before any larger amount is paid out - which is your case exactly.

In the meantime, I absolutely did not declare that the funds to play came from an inheritance as I will have deposited approximately 1500 euros and the amount obviously does not come from any inheritance.

Here's what they asked me through you

And here's what I sent

You be the judge and please don't let yourself be fooled! I am absolutely the victim of a scam!

Returning to the questionnaire I simply said that as additional income there was half of the property sold to my sister

But do you really think that a property (half) sold years ago (look at the date of the deed) was supposed to be used to deposit around 1500 euros? Are we joking aside? I just ask you not to let Bdmbet fool you, you are a serious person and will remain so!

Dear Matej, sorry if I send multiple replies but I can't make just one, I would rather ask you, can I have the pleasure of speaking to you on the phone (with Bdmbet, even though I asked several times, they never wanted to... who knows why)

I'll pay for the call, this is my number [number redacted for safety reasons by CG] if you call from outside Italy obviously use the prefix +39

It would be a great pleasure for me to explain how things really are! If you want, I can send you my CV so you can also understand the person you're talking to!

Thank you

Here's the government document Bdmbet is asking for now. What else do they want? Please give me a hand...

Dear Matej, I really don't know what to think anymore, or rather, I know it very well, but now there's no point in shouting: I'm the victim of a scam! There are no other words to describe all this! I send every document they ask for, and they systematically reject it... is it possible that nothing is good enough for them????? Once again, I ask you to help me and not them...

Dear tarricons2,

Please be informed that the selfie with your card has been accepted.

Regarding the Source of Wealth documentation, please note that we do not accept scanned copies of documents. Specifically, we are referring to the document you provided titled "Casa di Napoli."

Kindly provide us with the original PDF file or clear photographs of the document that clearly show an official stamp.

Thank you for your cooperation and understanding.

Best regards,

BDM Bet Casino

[sensitive documents deleted by CG for safety reason, please send the proof to the casino, not to the complaint thread]

Dear Matej, I am sending the requested document to Bdmbet, thank you.

I sent the contract requested by Bdmbet without the word "house in Naples" written on it……..

Dear Matej, I'll keep you updated.

After telling me through this site that I could send emails via another email address that I have now, what do they do? They tell me that I have to use the email address I registered with, and even though I send emails from that address, they systematically bounce back! Then a different person always contacts me and each time asks for something different! I can't take it anymore! They won and they set up a huge scam against me!

Dear Matej I'm sending you the latest gem with screenshot

Now honestly tell me what I should think!

After absurd requests for a sports betting site with always different people interacting, the only true thing is what my lawyer told me and that is, they use this technique to "tire out" the poor player who at a certain point gives up! But I have to tell you this, I was expecting your help!

I'm truly sorry to see your lack of decisive intervention to defend us poor players forced to suffer these scams! Because it is a colossal scam! At least you admit it too! After asking me for myriad documents, no longer knowing which strategy to use, they started having different people write to me asking for different and absurd things!

It's truly sad to see that there are foreign sites that you can't do anything about and that carry out similar SCAMS!

I always remind you that I had won more than 14,000 euros which unfortunately I have to GIVE UP!

Here's what they wrote to me and I sent the photos in addition to the pdf

I would have expected a response from them regarding what I sent and finally the verification completed!

Good morning Matej, every day different people from Bdmbet write to me asking me different things! Please can you intervene by telling them that I have sent everything and more for account verification and that I am just waiting for them to unlock my account and let me withdraw?

Thank you

Dear tarricons2, after sifting through the dozens of replies, and after receiving communication from the casino staff dealing with your KYC verification, I will now reject this case based on facts that you are constantly unable to provide required documents in a manner that would be acceptable. And the fact you have twice refused to tone down the amount of messages sent to this thread.

Providing KYC/AML documentation issue: In my opinion, the casino is simply trying to link your larger deposits to your own funds, ensuring no money laundering scheme is happening. This is standard procedure and nothing out of the ordinary. Such checks can be triggered randomly, after a big win or after depositing larger sums of money. I am pretty sure if they could establish your deposits were coming from the inheritance, there would be no more issues. However, after multiple times being unable to follow simple instructions and provide the casino with proper photos and legal documents, I believe there is nothing I can do to help. The casino is only asking for basic KYC/AML documents, that you are unable to provide.

Spamming: I have asked you twice to be so kind and stop spamming this thread, as now it is virtually impossible to find any kind of necessary information, or a screenshot. You have ignored my pleas, even stating yourself you will not be able comply. This on its own would be enough to reject your case, but I hoped this was just a case of misunderstanding of how to provide legal documents for KYC procedure and tried to go along with your numerous messages. This seems to be a mistake in the retrospect, as majority of the messages have no informative value and they just keeps piling on.

Final advice: I would strongly recommend you to get in touch with someone - maybe a younger family member or a trusted friend - who knows how to take pictures and how to export PDF files, to help you uploading the documents in the right format, with every important part clearly visible. I still believe once proper legal documents are presented in a sufficient way, the casino would pay the winnings. I am sorry we are unable to help you further in this case.