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Ask the Casino Guru team (page 17)

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5 years ago
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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4 months ago

I would definitely like to learn more from you at some point regarding casino guru! I really like that there is such a website where you can discuss and talk about various topics regarding online gaming.

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4 months ago

Thank you so much for your words, I truly mean it. I'm not really used to such honest interest, so it caught me a little off guard (in the best possible way) 😊!

We're all just humans behind the screens, trying to do something meaningful, so when someone takes a moment to appreciate it like you just did, it really hits differently. It’s a rare kind of motivation that no paycheck can buy.

One thing I’ve learned while being active on this forum is that you can’t get very far with responses like "I don’t know" or "that’s not my job, I’m just the admin." It simply doesn’t work here. That’s why we try to keep up with what’s happening, what players care about, and if we truly don’t know the answer, we start digging. And that pretty much applies to anyone in Casino Guru.

Our main motto is transparency, but not the lazy kind, the more responsible one. And I won’t lie, sometimes it’s pretty exhausting. 😄

If you're interested in learning more about our work, our methods, or the reasons behind our occasional sleeplessness, please don't hesitate to keep asking. 😉 Thanks again for being here and for seeing the human side of it all. 💚

4 months ago

HI,


Can you please read my emails and help me protect my privacy?


You uploaded my sensitive data to your site. Can you permanently delete my complaint from your page? I'll file a new one.



Thank you

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4 months ago

Hello,

I have read all of your emails, so there is no need to worry.Yesterday I consulted with developers again, but the outcome was the same:

The still visible picture is still associated with Google, not with our page or settings. I'm afraid. Basically, there is nothing else we can do on our end. 🙁



Radka
4 months ago

Well done to you, simply wonderful, I truly believe that you love what you do, it's not just a salary or just a job! Anyway, this result you have achieved is not achieved only from work, you have to love it too! Once upon a time, a wise man said that work rewards hard work, but when you also love what you do, then you have definitely succeeded.

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4 months ago

I hope all the registered users here try to participate in this site and the discussions because it's really nice and you learn here and not just discuss problems about the casinos he faces! I know he focuses on this part for sure! But a lot of times from here I face a problem, they open an account and then disappear! No guys if you see this comment of mine, the guys deserve every support because they help us organizationally and really! So follow the news and everything that has to do with the site and be active, you disappear when your problem is solved, you help with your comments!

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Locogreko14
4 months ago

I'm literally flattered! 🙂

Big thanks to everyone who’s not just here for the ride but actually puts in the effort! Of course, I'm not the only one who works hard behind the scenes. Teamwork!

Like a wise person once said, hard work pays off, but when you add passion, that’s when you really win. I'm not saying I love every day; just a few minutes ago I was forced to ban a user calling me and the other community member a casino scams for, well, not obvious reasons, but hey, that happens. 😀

Also, a quick shoutout to everyone who signs up, solves their problem, and keeps this place alive. thanks to people like you, this is more than just a help desk. IIt is a community where we learn, share, and support one another. So stick around, join the conversations, and help keep this space alive.

Thanks for being here, for pitching in, and for making this what it is. Couldn’t do it without you. 😎

4 months ago

Thank you very much too, for any help offered, we're going strong.

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4 months ago

Good afternoon. What is the color game?

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4 months ago

Thank you very much too, for any help offered, we're going strong.

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4 months ago

Let's stay strong together. 🙂 I just wish we could show players something more when it comes to the Snatch Casino situaton, but that's a topic for the other thread.

4 months ago

Good afternoon. What is the color game?

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4 months ago

Good day, and welcome!

Could you please specify the color game for me? I have no idea what that might be.

2 months ago

I have to say, I enjoy playing for fun the different games offered at casino guru, however, the majority of the casinos that are promoted here are really shady, like shady shady... I have visited a few, I have played for real money in a few of them, I tried some free, no deposit bonuses, and all in all, my experience with these casinos, sucked. You are better of playing for free here at casino guru than trying any of these casinos. I just opened an account in a casino to avail of a no deposit bonus, just for testing purposes and obviously after the free spins, they required you to make a deposit, well, I was not able to recognize the language in the casino and when I checked, the language was Russian, Russian, really? so I requested my account to be closed and they wanted me to provide them more information (validate my account) before closing it, I was not about to provide any more info to a Russian casino. All in all, really bad experiences with all the casinos I have tested (recommended by casino guru) playing for real money and no deposit bonuses. Again, you are better off just playing for fun here at casino guru.

2 months ago

Are you even human? )) When you ask a question and get an answer within five minutes, that's very respectable.

Eva.Savoch
2 months ago

He's not human anymore )))


2 months ago

Has anyone heard of fexabet casino? They had a promotion where they offer 900 dollars to play or withdraw money. I played a little and I currently have 90,000 dollars. What do you think of it?

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Gold67
2 months ago

Hello.

Perhaps you can compare your experiences with the following thread, which should serve as the warning for players. The thread is here 👈👈


Did you notice anything suspicious? I'd say you were quite lucky! However, every bonus usually has a limited cashout, so how much are you able to withdraw, please?


In any case, please put in the casino's URL so we can check it out. I could not find any Fexabet. I did, however, find Hexabet for instance.

Edited
Radka
2 months ago

https://fexabet.com/home

You can have fun on this page

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Gold67
2 months ago

Well, did you check the warning thread I sent you? This is one of the scams of the same group.

file

Same layout, same logo - same scam.


1 month ago

Why has luck always been bad in tournaments? 😐😂

1 month ago

Why isn't there a dedicated app for this beautiful website?

YAHIA2026
1 month ago

Oh, I'd love to tell you, but definitely keep trying. Maybe you'll win one day.☘️

As for the app, maybe sometime in the future, but I don't think it's on the agenda for now. 😀

4 weeks ago

Hello, i would like to ask whats the reason Hungarian users can only see 3 Hungarian poor casino on the site. Can you give me a detailed information about what happened, whats the reason of this change? Thank you!

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