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Ask the Casino Guru team (page 16)

186,552 views 347 replies |
5 years ago
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Dearest forum members, From time to time, we witness someone claim to be Casino Guru Administrator, member of the Affiliate Team. Fake Casino Guru social media profiles and email offers that resemble our own newsletters or email designs are also still fairly common. Please pay special attention when you are receiving Complaint Team responses, since we are aware that scammers still try to get passwords or any other details by faking our email templates. Posting reminder from the Complaint Team: Casino Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino Guru and requests such information, do not share anything with them. All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile. If you notice anything suspicious, don’t hesitate to reach out to us directly. Thank you for your patience, and stay safe.
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Rivurr deleted the post
Rivurr
5 months ago

He gets notified about every email, don't worry. To be honest, I'd like to ask for your patience; complaints are piling up, and the entire team is catching up. Thank you.

Rivurr deleted the post
5 months ago

I wanted to file a complaint about Mr.Bet Casino but I can't find it under the "search casino" section

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5 months ago

Hi Radka,


I wrote you a private email, for an urgent privacy issue… could you please check?


because I don't know what to do

Automatic translation:
5 months ago

Hello, I just noticed you sent us an email from the other email address, so it did not make much sense, no complaint against Instant Casino is to be found under your second account, you see. However, you don't need to worry; I am addressing the issue now.


5 months ago

I wanted to file a complaint about Mr.Bet Casino but I can't find it under the "search casino" section

Automatic translation:
5 months ago

Hello,

no problem - please try the option "the casino is not ni the list" 🙏

9dr2k6jfcq
5 months ago

Should be ok now; can you check, please?

5 months ago

Where is this option? The casino isn't on the list? A screenshot would be good. Thanks.

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5 months ago

I can't see slots machines

5 months ago

Where is this option? The casino isn't on the list? A screenshot would be good. Thanks.

Automatic translation:
5 months ago

Well, you can't miss it; it is right under the line:

file

5 months ago

I can't see slots machines

5 months ago

Hello, slot machines? Slot games are here: https://casino.guru/free-casino-games 👈

Hope this is what you seek. 🙂

5 months ago

Dear team of casino gurus, I would like to ask something, of course a little personal, if you want, answer me! Is there any reward for all that you do or do you do it like this? Simply because you help a lot of people, I believe that all this effort should be rewarded somehow..

Automatic translation:
Radka
4 months ago

Please I wroted you an email urgently …

let me know

9dr2k6jfcq
4 months ago

I responded to you; please use the correct email address at least. 🙏

5 months ago

Dear team of casino gurus, I would like to ask something, of course a little personal, if you want, answer me! Is there any reward for all that you do or do you do it like this? Simply because you help a lot of people, I believe that all this effort should be rewarded somehow..

Automatic translation:
4 months ago

Hmm, are you asking about our forum, perhaps complaint efforts, or the whole brand of Casino Guru?

Honestly, I think you have to possess a certain mindset to support players, no matter whether we are talking about the Community or the Complaint Team, so we do that because we care and because we can. Also, the general recognition of our mutual efforts, such as your kind posts and support or industry awards praising our responsible campaigns, are a reward in themselves. 🙂

In the financial matter of speaking, we are employees or contractors, which means we are paid to do the "daily job." I would not have enough time to do this as just hobby for example... 😎

Still, I would like to say that the money is just the form of reward, not the real cause of our commitment. We don't do that here, but one can work all day as a bot to earn a salary, yet it does not mean that the person really cares.

Radka
4 months ago

Your answer was very nice, I would say that it had a philosophical character since I am from Greece, I understand what this means! In no case do I want you to misunderstand my question, I did it clearly out of interest because I admire the work you do! I follow you in the news and the public campaigns you do in various countries as well as every news or video that is uploaded to your page! I also now recognize that you help a lot of people, I think this is the compensation for the will and the work you do to help people, it is now a given

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4 months ago

I would definitely like to learn more from you at some point regarding casino guru! I really like that there is such a website where you can discuss and talk about various topics regarding online gaming.

Automatic translation:
Radka
4 months ago

Yes I wrote to you with my email….

Please can you check if you can do what is requested? It is really important to me thank you

Automatic translation:
4 months ago

Yes I wrote to you with my email….

Please can you check if you can do what is requested? It is really important to me thank you

Automatic translation:
4 months ago

HI,


Can you please read my emails and help me protect my privacy?


You uploaded my sensitive data to your site. Can you permanently delete my complaint from your page? I'll file a new one.



Thank you

Automatic translation:
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