Anyone run into issues using Cashoomo? (page 9)

I was wondering if Cashoomo has been communicating with the team that investigates our cases? I ask because cashoomo claims that no one from Casino.guru has even contacted them.about my case. I just want to know what's happening?

Hello, I don’t think you’ll find any mention of us having contacted the casino yet.

That usually happens once the mediator understands what happened and what you’re asking us to help with. They can then put the information together and invite the casino to respond in the complaint.

From what I’ve seen so far, that step hasn’t happened yet. I think your complaint is currently just before that stage.

I havent heard back from anyone about my complaint. Ive submitted everything they asked for but it says waiting for approval. What does that mean, and how long does that take? I am just curious how my case is being handled?

Let me just check: are we talking about the same complaint? I can see you’ve already been in contact with the mediator, so I’m not quite sure I understand.

In any case, what I mentioned earlier, and what Jaro explained before, still applies. Every complaint has a timer, and each party, meaning you, the mediator and the casino, has a week to respond. The process can therefore move forward in weekly stages, which is why I said it can take a while.

Carla still has two days left to respond to you in the complaint. So perhaps you mean that you’re waiting for her reply, but she has the full week to do so. That’s why we keep mentioning the timer.

I understand it can be confusing, but keeping an eye on it helps you see whose turn it is to respond and how much time they have left. If you have any specific questions, please let me know and I’ll do my best to explain.

Carla’s response is due within the next two days, so let’s see what happens then. I would expect the complaint to be passed to a resolver next, which is essentially the second stage of the process.

That’s also why nobody can tell you in advance exactly how long it will take.