Anyone run into issues using Cashoomo? (page 8)

If you could let me know what the outcome was or what they told you, I’d really appreciate it.

I hope this situation gets resolved as soon as possible.

First of all there are no real human support agents that you can talk to for Cashoomo, it's all AI. I have sent emails and used their chat feature in the app and I'm always assured that a ticket is created and that a real person will get back to me in 24 hours but I get the same AI-generated email every single time.

It took me forever to get verified because, again, no real support. And then I finally got verified and submitted my redemption over 3 weeks ago. At first I was told that redemptions take up to 3 business days and then 10 business days and now it's been over 15 business days and I get an AI message that they have a high volume of redemptions. Reading between the lines, I think they ran out of funds and aren't processing redemptions.

Do not spend money or time on this app, worst one of my life.

Hello,

It definitely shouldn't take this long. I can see that you went through verification as well, and that took quite some time too.

On top of that, if you've already been waiting more than two weeks for your withdrawal, that's the amount of time we give casinos to pay a player. So I would definitely recommend opening a complaint with us.

Here is the link to open a complaint. Please try to submit one, and our team will look into the situation and try to contact the casino.

Cashoomo just did the exact same thing to me, I get up to like 300+ bucks and in the middle of a game I get signed out and then locked out of my account for no reason at all... I've spent a good chunk of money on this app and then I get locked out of my profile for no reason whatsoever, I was just spinning on a game, been playing for probably 2 hours on random slots through the app, and then locked out. And of course I am now waiting on the customer support representative which can take hours to reply it says, since they have such a high volume of support stuff going on. So, now I'm just waiting around for no reason.

Hi, I understand that if a casino suddenly does something like this without giving you a clear reason, it can be quite frustrating and confusing.

If you’re currently just waiting for the casino to respond, I’d give them some reasonable time. However, if they continue to ignore you and you genuinely aren’t aware of having broken any rules, then this is something that may need to be looked into more closely.

So please keep me updated if anything changes. If the casino still doesn’t respond or explain what happened, we can then look at whether the complaint process would be the right next step.