I can surely understand your frustration here. Sometimes the casino is not at fault, especially when it comes to the third-party payment provider, where something can happen and the payment can really get stuck, as they told you.
So, hopefully, after all the verification that needs to be done, you will be really able to withdraw your winnings without any other issues.
Also, as I can see, the €1,000 is their limit per day to withdraw. It is €5,000 per week, so I believe it is not that bad. Don't you think?🤔
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