ACCUSATION OF CREATING A DUPLICATE.

HELLO. THIS WAS A SHOW BY MRS WERONIKA FROM GURU CASINO.

ICE CASINO SEE MY DUPLICATE ACCOUNT WHEN I PAID THE BLOCK. OF COURSE MY MAIN MAX ACCOUNT WAS VERIFIED. PERSONAL DATA SHOWN IS IDENTICAL TO MINE. ONLY PHONE NUMBER AND EMAIL HAVE BEEN CHANGED. ACCOUNT NOT VERIFIED, SOMEONE USED THE BONUS WITHOUT DEPO. NO OTHER CONSISTENT EXAMPLE.

MR. WERONIKA ASKED FOR THE DETAILS OF THE PERSON WHO CREATED THE ACCOUNT. AT FIRST I WAS IN SHOCK, BUT I DISCOVERED THE WHOLE PHONE NUMBER. AND IN THE DIGITAL PHONE LIST I GOT INFORMATION ABOUT THE ADDRESS OF THE OWNER OF THE TELEPHONE NUMBER, MY TOWN IS SMALL, IT TURNED OUT THAT THEY WERE MY FIANCE'S HUSBAND,

I DESCRIBED EVERYTHING IN THE DISPUTE ' UNFORTUNATELY NO ONE WAS INTERESTED IN WHAT I WROTE. MRS. WERONONIKA JUST ASKED ABOUT THE DATE OF BIRTH. I DISPLAYED IMMEDIATELY THAT IT WAS GOING BAD. AND I ASKED FOR THE EMAIL ADDRESS OF THE REGULATING BODY.

WERONIKA ONLY ADDED THE REGULATIONS NUMBER AND CLOSED THE DISPUTE. THIS LADY TREATED ME WORSE THAN LIVE CHAT. THEY ALTHOUGH SOMETIMES ANSWERED QUESTIONS. I UNDERSTAND THERE IS A POINT IN THE REGULATIONS, "I HAVE 2 QUESTIONS."

1 WHY IS KYC? WE WANT TO PREVENT SUCH CASES AND CHECK THE PERSONALITY IF THERE IS NO CLONE.

2, WHAT ACTIVITIES SHOULD BE PERFORMED BY AN ORDINARY PLAYER WHO HAS VERIFIED HIMSELF, BUT DOESN'T KNOW THAT HE HAS ALREADY CREATED AN ACCOUNT...PLEASE LOOK AT MY DISSERTATION, IF ANYONE KNOWS THE ANSWER, PLEASE, THANK YOU

Hello. I'm sorry Veronika, together with our complaint team, was not able to help you any further with your complaint. She noted there: "I apologize, but it appears that both accounts have the same name and date of birth, indicating that they may belong to you.", which was the the reason for violating the terms.

Have you tried to contact the licensing authority, as you said you would like to do? Players that wish to submit a complaint can only contact Antillephone via email here: complaints@gaminglicences.com.

We do understand that this is probably not a full-fledged explanation for you, but if we do not have the opportunity to prove that the player did not make a mistake, there are not many possibilities to close the complaint precisely in the player's favor. Therefore, I would really advise to try the authority. Hopefully you'll have better luck there.🤞

Hello.

Romi, you also want to answer my 2 questions<<

What is the purpose of kyc verification?For what purpose is it performed?

The regulations for creating multi-accounts are written in such a way that a player who has the slightest suspicion of a connection with another account will be blocked. Because the casino doesn't really explain the situation, it only decides that, for example, an account was created that has similar connections with your account and you broke the regulations. Even if you were He used all the arguments and proved that you did not create a second account. You will always hear that a multi-account has been created.

Ronia, I don't expect luck or luck, I simply wasn't given an opportunity to explain myself, I did what Weronika wanted, I gave my personal data, and nothing... I'll just write there for my own awareness, I have no complaints against the Goru Casino, apart from Weronika's inappropriate behavior, Regards

Hello. The purpose of KYC is to know everything about the player, so the casino needs to check all the documents and make sure there is no any suspicion of fraud, I could say. And this includes having a multiple accounts, as well.

I'm really sorry we couldn't be more helpful this time. If you feel, that you weren't given an opportunity to explain yourself, and you have strong prove that it was not you, who opened the second account, you could try to reopen your case. I can not promise you anything, of course, it is just a suggestion. I hope you will be able to get another chance. 🤞