1xBet experiences

Are you sure you met the requirements?

Did you look at the conditions of the promotion?

What do they tell you in the online support?

Do you have a link to the promotion page?

Dear ArnN,

It is rather strange to hear this statement, which is completely false. We are very confused about this

We have checked all the information regarding your account № 216083249. As we can see, you made your first deposit on the 4th of August in the amount of 62 euros

1) We have found out that you don't follow all the Rules correctly in order to get the "Lucky Friday" bonus. Please, note:

- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account (as in your case)

- The offer cannot be used in conjunction with any other promotional or special offers

Therefore, you are not eligible to get the "Lucky Friday" bonus according to the Rules above because you've already made a withdrawal earlier and you've already got the "100% bonus on the first deposit"

2) You need to read all the Rules about the "Lucky Friday" bonus attentively, which is stated on our website: https://br.1xbet.com/br/bonus/rules/black_friday/

3) We also checked your request to our Support Service. You have already been informed that you cannot receive the "Lucky Friday" bonus, as it was concluded that you don't follow correctly all the Rules

We hope we were able to help you and explain your situation in full

Dear ArnN,

We've checked all the information which you provided to us twice. As was mentioned before, the Rules state:

- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

The Security Service informed us that you made a withdrawal before making a deposit. The withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and only then you make a second deposit

Therefore, you didn't stick all the Rules correctly in order to get the "Lucky Friday" bonus

1xBet acted in accordance with the Rules, which are listed on our website in the public domain:

https://br.1xbet.com/br/bonus/rules/black_friday/

You can contact us in any time, we will be glad to assist you with any issues

Do you have a transcript of the conversation you had with the customer support? Then it would be easy to prove that they promised it to you.

Did you meet the wagering requirements? 

They have responded you, I think their support team had read your report on our forum and tried to explain that for you.

Dear ArnN,

We've checked your correspondence with the Support Service. As we can see, you contacted them at the time when the withdrawal of funds was already made. They informed you that it is impossible to receive a bonus when withdrawal is made, since this fact contradicts the Rules of the "Lucky Friday" bonus

The Rule states:

- If a customer has made a withdrawal before a deposit is made, the "Lucky Friday" bonus will not be credited to the customer's account

In your case, the withdrawal was made on 04.09.2020 at 05:09 PM (Brasilia Time) and the second deposit is made on 04.09.2020 at 05:35 PM (Brasilia Time)

You didn't follow all the Rules of the "Lucky Friday" bonus correctly, that's why you didn't get this bonus

You have made a withdrawal, therefore you are automatically excluded from receiving this bonus

Please, read and follow all the Rules correctly in order to get the "Lucky Friday" bonus:

https://br.1xbet.com/br/bonus/rules/black_friday/

It seems like there are 2 versions of the same story. In that case, I would suggest you to open a complaint here: https://casino.guru/complaints

1xbet has tried to explain what happened so far, I guess that they will have even the transcript of the conversation with the customer support agent.

Hello there.

Sadly, I must start with the fact that we do not deal with sports betting here. I'm really sorry for that. Thus, I have no other choice rather to comment outside of this area.

Let's start with the account closure:

Your green replies are at least vague.

My logic says that when a player asks whether it is possible to close an account via live chat, it is highly reasonable to ask for the reason. So, if say that there are lots of memories, well - what does it actually mean?

The same goes for "the website is a fraud" What did you expect the chat operator to do?

When you get to the point by saying: "I don't want to play anymore" 4 minutes later, you got a valid reply.

In most cases, the casino is not able to just close your account with one click in the system. There is usually a proper department, and you were given its email to proceed further. This is very common. I see no harm in that.

Honestly, I do not understand what you intend to say by showing the blue part of the printscreen. I mean, time stamps are different from the other printscreen, and those codes say nothing at all to me when it comes to problem gambling. I ask you kindly to explain.

Now to the bet:

Since it seems the casino explained this bet was not fully processed, may I know when exactly those 78 Reais were credited back to your casino account, please?

I mean, when did the sum leave your casino account and when was it returned? I just want to understand the time frame.

Thank you in advance!

This isn't about sports, it's about virtual games that fit into casinos, the 1xbet site is dirty, they don't want to pay the players they win, that's a fact

Please pay me what the 1xbet site owes me 4152 reais dirty site

When it comes to virtual games, what exactly are they ? What did you play ? I have spoken to a colleague and it might be possible to help you but he will look at it according to the nature of the problem. 

So if you are interested you can file a complaint on this link and we will see what can be done. 

Are you in ? 

The issue now isn’t even more betting!

1xbet casino blocked my account claiming that I requested a block due to addiction

The 1xbet website is dirty and set up a chat claiming that I asked for my account to be blocked due to addiction, so they won't pay me

look at the point this 1xbet site has reached

I'm stupid to see where a website can go so as not to pay you the money you earned

I've never had a request for blocking due to addiction this site is dirty 1xbet is the dirtiest I've ever seen

If the 1xbet website is capable of reaching this point, imagine what is not behind the slots? Be careful guys, this site is capable of absurd things

Look at the print put together by the 1xbet website

Now see that I contacted support in the print below, and I never had a blocking request due to addiction

In that case, it is good that you have opened a complaint and we will investigate everything in detail. 

The screenshots themselves seem strange as if every sentence was written somehow differently and it was edited, but maybe I just have it wrong. 

Anyway, if you didn't ask for the account to be closed due to addiction, I hope everything will be sorted out and you will get your money.

I'll keep my fingers crossed and let you know when you have something new. 

1xbet casino blocked my account claiming that I requested a block due to addiction

The 1xbet website is dirty and set up a chat claiming that I asked for my account to be blocked due to addiction, so they won't pay me

look at the point this 1xbet site has reached

I'm stupid to see where a website can go so as not to pay you the money you earned

The 1XBET website owes me 4152 reais

I've never had a request for blocking due to addiction this site is dirty 1xbet is the dirtiest I've ever seen

If the 1xbet website is capable of reaching this point, imagine what is not behind the slots? Be careful guys, this site is capable of absurd things

Look at the print put together by the 1xbet website

👇

Now see that I contacted support in the print below, and I never had a blocking request due to addiction

👇

I also contacted the website's licensing department and they were asked to give me a response within 14 working days to re-analyze the case where I sent the evidence that the 1xbet website was acting in bad faith!

It's been months and I haven't gotten a response!

Licensing saw that the 1xbet website was wrong, and preferred to leave me without support, if the Curaçao license is a serious license?

Because I didn't get a fair trial or an answer! About re-examining my rights

Then I realized that there is something wrong between this Curacao license and the 1xbet website

👇

Hello there. Jaro has written to you in this thread, please read his post above.

Hi Rome tube well?

Thank you have a great day!

Hi Jato, how are you?

So the first print is a montage made by the website 1xbey yes, I can guarantee that because I barely know how to speak English! I use translator!

Now in the second print it's me talking in the chat, I had to use an image translator so you can see what is written but I have the original which is in Portuguese which is my language

I was harmed by the 1xbet casino I have several proofs!

Thank you very much for the follow-up!

I imagine it must be complicated to rely on the translator all the time, but don't worry. Our Complaint Team is very dedicated, so I assure you that all details will be inspected. 🙏