Today I received the following message from 1xBet:
> "Please be advised that we have decided to cease our relationship with you and to close your betting account pursuant to the company's Terms and Conditions. Following an investigation, we have reason to believe that bets on sporting events from this betting account were not placed by you, which is in direct violation of our Terms and Conditions. Please do not attempt to create new accounts with our company. Considering that your actions are in gross violation of the company's rules, this decision is final and will not be subject to review. Any queries received from you regarding the blocking of your account will be ignored by our support team. You can request a refund for funds you deposited into your account. This request will be approved."
I want to thank Casinoguru for their efforts in helping me resolve the matter partially. However, I am still left with serious unresolved problems:
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1️⃣ My Deposits — 4 BTC + 12 ETH Frozen
On 8th of May, I deposited 4 Bitcoins + 12 Ethereums (worth $377,000 at the time, equal to ~330,000,000,000 IRR).
Instead of smooth operations, 1xBet forced me into a 100-day verification journey — for their own mistake, not mine.
I have been a VIP customer since 2017 under my real name. When I tried to log back in 4 months ago, I entered my email & password. They sent a code to my number (I could see my number displayed), but I never received any code.
After endless back-and-forth with support, they themselves instructed me to create a new account and promised to merge it with my old one. I followed their instructions, and suddenly these problems appeared.
✅ I have evidence for every single step.
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2️⃣ Funds Must Be Returned
I deposited 4 BTC + 12 ETH. If you don’t want to pay out my winnings, that’s your decision — but at the very least, return my deposits.
During these 4 months of KYC delay:
Ethereum’s price increased by 140%
Bitcoin’s price increased by 40%
That means I have lost enormous value only because 1xBet delayed and froze my funds unjustly.
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3️⃣ Withdrawal Limit Bug in IRR
On the website, the withdrawal limit for IRR currency is written as 380,037,472,940 IRR — which is extremely high (and perfectly fine).
But when I try to withdraw even a fraction of this amount (even 100x less), I get an error:
"Maximum limit exceeded."
Right now I can only withdraw $200 per request, which means I would need to submit tens of thousands of requests to get my balance out.
This is a clear technical bug that needs fixing immediately.
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🚨 Final Words
1xBet froze my account and my funds unfairly.
They created this mess themselves, forced me through endless verification, and now hide behind Terms & Conditions while holding my crypto hostage.
All I ask:
👉 Return my 4 BTC + 12 ETH deposits.
👉 Fix the IRR withdrawal bug.
👉 Stop punishing long-term VIP customers for your own internal errors.