Curacao are not fair to players.....i read it in thier terms and condition that it can take upto 7months before a case is been resolved.
And after submitting a complaint to them, one has forfeited his right to sue the casino.
I think I have already heard about this "rule". Well, it's Curacao, can't blame players for avoiding such licensed casinos in general. I'm sorry it works this way.
Can you please provide a full statement from your TRON account/wallet where we can clearly see when and where you made deposits and withdrawals to and from 1win
I sent the flow of Binance account, do you know if the file I sent is what you need? The above says to display the deposit and withdrawal records of 1win! I can't do it! Because I can't remember which one was deposited into 1win or
So I provide all the turnover of Binance
Hello,
we are not the casino support, I guess you should ask in the casino instead.
Do you have any problem with 1Win casino, please?
😔
I have just opened a request like you, I was a victim of 1WIN, supposedly having violated rule 9.7 when there is nothing of that, my sum is 3000 euros and not a hundred euros.., I have no more words I think to take a lawyer on the island of curacao to present the case, it's been 2 months that I have been in dispute with them since August 15 since the verification of the account
So sorry about your case,mine is just $130 since the month of march they've refused to pay me my sum!
You solved the situation or not ? They blocked your account too? I conctated the antillephone which give them the license lol they dont answer too.. Shame
I have just opened a request like you, I was a victim of 1WIN, supposedly having violated rule 9.7 when there is nothing of that, my sum is 3000 euros and not a hundred euros.., I have no more words I think to take a lawyer on the island of curacao to present the case, it's been 2 months that I have been in dispute with them since August 15 since the verification of the account
Even if they answer you, the tend to answer in a way,you definitely know they ain't going to help you!
So hafsat what can we do? Antillephone doest answer its shame..
I'd advise you let casino guru help you, it will be easier that way but when the casino fails to comply,then you can contact curacao, but you'll have to keep sending them messages on a regular basis, if you're lucky they will respond some day!
Thank you hafsat but your situation you, with 1WIN is solved. Did you take your money from 1WIN?
Hello Racan97,
If most of your winning came from sport,the casino guru will reject your complaint, they only deal with casino games,sometimes you might get lucky anyway, they won't ask about your game history!
But I'm afraid in your complaint you mentioned sports.
I hope you play more of casino games or having equal ratio with both casino and sport games!
I got my withdrawals today,you,I and Hafsat were tagged on the message licensing authority sent to 1win.
I hope you all get ya money out too.
Very happy with Griffon Casino - won €400 yesterday and in my account today.
I don't understand, how they said Hafsat used my email address or is it that I used her email address to create account on 1win.
I'm happy for you!
Seriously I feel like crying 🥺
Thank you, Im happy for you guys that you received your money. What is the solution or the way to get it back?
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
