Dear Casino Guru Community,
I would like to share my experience regarding an ongoing dispute with 0x.bet.
Since December 2025, I have been attempting to obtain clear and independently verifiable evidence regarding the removal of approximately €595,000 from my account balance.
During the course of this dispute, the explanation provided by the casino has changed. Initially, references were made to issues involving the game provider and alleged duplicated win events. More recently, the casino has stated that the issue originated from a platform provider malfunction rather than the game provider.
The game provider, Belatra, has informed me in writing that no gameplay irregularities, glitches or duplicate betting events were identified on their side during the relevant period.
Casino Guru has recently requested:
Complete game logs
Full betting history
An official platform provider report
According to Casino Guru, the documentation provided so far is insufficient to conclusively assess the matter.
I am currently awaiting the casino’s response to these requests.
My purpose in posting this thread is not to accuse anyone, but to ask whether other players have experienced similar situations where winnings were removed due to an alleged platform provider malfunction without the underlying technical evidence being disclosed.
Any constructive feedback or similar experiences would be appreciat
with kind regards
MJ
