0x.bet – Ongoing dispute regarding €595,000 balance and lack of supporting evidence

Dear Casino Guru Community,

I would like to share my experience regarding an ongoing dispute with 0x.bet.

Since December 2025, I have been attempting to obtain clear and independently verifiable evidence regarding the removal of approximately €595,000 from my account balance.

During the course of this dispute, the explanation provided by the casino has changed. Initially, references were made to issues involving the game provider and alleged duplicated win events. More recently, the casino has stated that the issue originated from a platform provider malfunction rather than the game provider.

The game provider, Belatra, has informed me in writing that no gameplay irregularities, glitches or duplicate betting events were identified on their side during the relevant period.

Casino Guru has recently requested:

Complete game logs

Full betting history

An official platform provider report

According to Casino Guru, the documentation provided so far is insufficient to conclusively assess the matter.

I am currently awaiting the casino’s response to these requests.

My purpose in posting this thread is not to accuse anyone, but to ask whether other players have experienced similar situations where winnings were removed due to an alleged platform provider malfunction without the underlying technical evidence being disclosed.

Any constructive feedback or similar experiences would be appreciat

with kind regards

MJ

Hi, I think some players have experienced something similar, but I can't describe their experiences to you in detail. Usually, it was because the game provider had some kind of glitch, but that doesn't seem to be the case here. A malfunction on the casino’s part isn’t exactly common, and based on what I saw in your complaint, the casino has taken the position that they apparently have nothing more to say about it, which is a bit concerning—it seems they aren’t even responding anymore.

Let’s let this run its course and see if they provide any further information, but based on their last response, I doubt it.

So if there was a malfunction as the casino claims, how much should you have in your player account right now without this error?

Hi Jaroslav,

Thank you for your reply.

The difficulty is that I simply do not know the answer to that question because 0x.bet has never provided me with the complete game logs, betting history, or the official platform provider report that would allow me to verify their calculations.

My balance was approximately €595,000 when the funds were removed. The casino has made different statements throughout the dispute, initially referring to duplicated win events and later to a platform provider malfunction.

Belatra has informed me that no gameplay issues, glitches, or duplicate betting events were identified on their side during the relevant period.

Therefore, without the requested documentation, I have no independent way of determining what amount, if any, was allegedly credited incorrectly.

This is precisely why I believe the complete logs and the official platform provider report are essential.

Greetings MJ

And our team didn't receive this information either, including game logs and the like. I know that this is often exactly what our team asks for if it's relevant to the case.

Dear Jaroslav,

Thank you for your reply.

I appreciate the clarification that Casino Guru has not received the game logs, betting history, or other supporting technical information either.

Given that these documents appear to be unavailable both to myself and to Casino Guru, I would like to ask what the next steps in the complaint process will be if the casino continues to withhold or fails to provide the requested evidence.

Could you also please advise whether there are any additional organisations, regulators, ADR bodies, or other channels that you would recommend I contact regarding this matter?

Thank you again for your assistance and for your continued review of the case.

Kind regards,

MJ1971

For your information, I have also instructed WH Partners in Malta to review the matter and advise me on potential legal action. I will be providing them with all correspondence and developments relating to this complaint.

Well, if we were to request such a thing and the casino failed to provide anything to our team and the case remained unresolved, it would be closed as "unresolved," and the casino would receive black points and a reduction in its safety index.

As for whether you can file a complaint elsewhere, the casino does not have a license, so unfortunately that is not an option. It is therefore likely difficult to find an ADR where you could file a complaint.

Dear Jaroslav,

Thank you for your honest response.

I understand that Casino Guru cannot compel the casino to provide documents or process a payment.

However, given that neither I nor Casino Guru have received the requested game logs, betting history, or platform provider report, would it be fair to conclude that the casino’s position remains unsupported by independently verifiable evidence?

I have now also instructed WH Partners in Malta to review the matter from a legal perspective and will continue pursuing the case through that route.

Thank you again for your time and assistance throughout this process.

Kind regards,

MJ1971

If you asked them about it and the casino refused to provide us with something like that, then we can certainly conclude that’s the case.

If you have any new information regarding WH, or if someone responded to you or told you anything, please let us know.

Dear Jaroslav,

Thank you for your clarification.

I appreciate your confirmation that, in the absence of the requested game logs, betting history, and platform provider report, the casino’s position cannot be independently verified.

I have now instructed WH Partners to review the matter and I will certainly keep Casino Guru informed of any developments, responses, or findings that may become available.

Thank you again for your assistance throughout this process.

Kind regards,

Mary Jane

During my research I found a Curaçao Commercial Register extract indicating that the registration of Casbit Group N.V. was discontinued as of April 23, 2024. Is this something that Casino Guru has already reviewed in relation to the operator behind 0x.bet?"

We have no connection to the Casbit Group regarding this casino, so that's that.

But we'll handle everything that's important when necessary.

I've read your complaint. Have they provided any proof of the so-called "internal platform error" yet? 🥶

No.

To date, neither I nor Casino Guru have received any evidence supporting the alleged "internal platform error" or "platform provider malfunction."

Despite repeated requests, no complete game logs, betting history, or official platform provider report have been provided.

What makes this even more concerning is that Belatra, the game provider, informed me that no gameplay irregularities, duplicate betting events, duplicated winnings, or glitches were identified on their side during the relevant period.

After more than six months, I am still waiting for verifiable evidence explaining why approximately €595,000 was removed from my account.

MJ1971