Zoome Casino - general discussion

If you want to discuss anything related to Zoome Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Play n Go slots do not work in Austria. I definitely don't understand who wants to. at one casino yes at the other no.

Hello, does it mean that in Zoome Casino they are not working and in others yes? Can you give some specific examples of Casinos please? Thank you

Hello,

I guess that it's best to learn whether Play'nGo allows their games to be offered in Austria, or which of those are restricted.

Some casinos just don't want to cross the game providers' restrictions, some casinos, on the other hand, want to offer players games they like, so they offer you even "forbidden" games.

This is the easiest explanation. 🙂

Furthermore, some game providers are not willing to provide their games to unlicensed casinos, so the variety of games can be affected by the license as well.

hello, that's exactly what i was thinking too. only there are also good casinos that allow play n go. video slot, mr vegas.......

at some casinos i was allowed to play these slots at the beginning and after a while they were forbidden. so it's very weird for me.

I've never had any problems with casinos that offer play n go. maybe play n go is checking these casinos. pragmaticplay is everywhere, but only empty spins for weeks.

so i think where play n go is allowed it is a good casino. maybe I'm just imagining it.

Kind regards

french

Hello, french. 🙂

I would not say that play'n Go games are a good indicator of the quality of the casino. There are other more important aspects such as the casino's revenue, terms and conditions, and so on. Don't think? 🙂

I also think that it is also important to keep the slot's RTP and volatility in mind when it comes to dead spins.

Hello everyone.I have a problem with the casino zoom.You don't want to pay out my money because you want a bank statement with my name on it,but unfortunately that's probably not the case anymore.Can someone please help me?

LG Manu

Hello,

I'm a bit confused now. Is the statement still the issue? The best advice would be to cooperate with the casino in order to finish the verification. Can you get in touch with the support or chat operator, please?

Have a huge problem with this casino. I deposited last year with a credit card I no longer have. On withdrawl from 30 free spins that I got I won 200...they want all my info from a credit card that I used a year ago.

So I dug up all the info ..including the old card sent them the statement showing them the deposit, but because itcwas a different last name ,same address, same everything ..they then want a divorce certificate, sent them that as well. Remember this is all taking place after my account was verified by the casino....now they have suspended my account and I gave to wait to see if they accept my divorce document...I'm not doing a withdrawl to a credit card I no longer have. So I seriously don't understand what they are doing. And I checked with there legal verification department they should not even be looking at a credit card that is no longer in use.

This is how you treat your players...it's a joke and I'm not impressed.

Karen

Not a single person in the casino has ever heard about a "thing" called divorce, I reckon!

This is not funny at all, and I empathize with you. Luckily, you managed to submit the complaint I dare to say you couldn't have done any better.

Am I assuming correctly that, for some reason, the casino has decided to verify all your recent deposit and payment methods?

I mean it is August thus, I suspect you've made some deposits in between, have you?

One way or another, it's the casino's responsibility to pay out all legitimately gained winnings without an unnecessary hassle or delay. If I may speculate a bit, I'd say this additional verification must have something in common with AML or a flagged account. Though you should be provided with full a explanation, more importantly, all demands should be reasonable.

What would you supposed to do if the casino asked for a picture of you holding this card, for example?

Anyway, I found a very positive update in the complaint thread - the casino has confirmed the payout has been approved!

Sorry for the spoiler but the update is still waiting for the confirmation on our side - I could not resist! ✨✨✨🙂

Very very good casino

Baby daddy you go outside

Hey!

May I take this as an opportunity to learn more about this particular casino?

Care to share how long you have been playing there, perhaps? What do you think about the support qualities, and also, what is your opinion about the available payment methods and the withdrawal process?

The more the better, you know? 😉✨

I'd definitely need some help with that. Sounds like a rep song to me. 😎

Any relation to the Zoome Casino, I wonder...

No wins possible here... just deposit after deposit, RTP 0%

Sorry that you have this kind of experience. May I ask how long have you been playing at this casino?

Hello,

I play at this Casino about one year, made so far 26 deposits, and one withdrawal of my deposit back,

as I said no chance of winnings, let say you play a balance of 400$ and i have calculated while playing down that 400$ i have total win of 176$.... the RTP is just below 50%, it does not mater what game you play or what time you play always the same,

Hey. I'm really sorry about that. Unfortunately, as you know, the casino has always had an advantage over the players in the long run. The good thing is that you can move to some other casino anytime, right? And of course, do not forget to include your experience in your reviews, as you do, it really should be helpful to others.

Hello friends please HELP! I have been trying to verify my account now for over 2 days. They keep requesting a proof of deposit document that does not even exist. They want my bank account number with my name and address and also the deposit shown on the same page. I have sent them multiple documents proving the interac etransfer came from my account and they still will not verify my account. I think this is a fraudulent site that will stop at nothing to prevent any withdrawals. I have 2.420$ in winnings but I can't get the last part

How do they explain the rejection of those documents, though? Was it in the right format and of good quality?

If you need some help from our complaint team, please file a complaint here and we'll try to intervene.

Let us know how it goes.