Zodiacbet Casino - general discussion

If you want to discuss anything related to Zodiacbet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hi, everyone

I guess I read the casino review here too late..?

But let's see ..

I deposited about 1000 euros there in the last two days ..

(All without any bonuses and all with my Skrill Wallet )

And now i give 1200 also with Skrill for withdrawal..

I uploaded all demanded Documents!

( and even had to take a selfie with the webcam...?)

And according to the chat, the processing takes 48 hours

However, reading the reviews here, I fear it will take longer..? 🙁

But we'll see, I'll report...

Hi, thank you for sharing your experience and definitely get back to us later with the feedback. Providing a photo using a webcam, I assure you, is completely normal. Casinos often require photos of players and plenty of various other documents to prove their identity. Stay in touch, please. I am curious how things will develop and I am also sorry that you came across such a casino, this casino wasn't a good choice indeed. 😕🏴‍☠️

I'm surprised myself

because of all the negative reviews I've read everywhere.

But I really got the money today on Skrill under the 48 hour processing time..!

And to my amazement without rejecting long documents...

That is truly a nice surprise! 🙂

I'm still concerned about the very bad reputation.

I also can't understand the many bad reviews here, I had the same experience, verification went quickly and without problems, no requests for further documents and the payout was just as fast in my wallet, so I have nothing to complain about here compared to many other casinos like this be rated highly 

Hello.

I believe I found the reason:

https://casino.guru/complaints/unresolved

So many black points + very unfair terms.

That's unfortunate the casino reps don't care. 🙁

I have also read these complaints and with this large sum there are of course many black points. I can only say that the casino has been very customer-friendly in all respects and that is very important to me. I cannot say that about many large casinos here . It says in the t&c that you are not allowed to have duplicate accounts and I can understand that the casino does not pay then because bonuses are also given per account and that is an accommodating from the casino and if you then ship it twice I think it is for everyone fair to others if you punish the person who has a duplicate account by not paying him his money.

It's good you have such positive experiences with any casino.

Sadly, when it comes to complaints, although I agree with you in general, you probably overlooked the real issue. The casino hasn't provided a single proof to support its decision not to pay all those players.

First, you must prove it's the same player - preferably by verification, then you should consider whether the player gained an unfair advantage over the casino while creating another account.

Did you read this?

https://casino.guru/zodiacbet-casino-player-has-been-accused-of-opening

Such a case certainly needs at least a good explanation given by the casino, I'd say.

All those complaints were closed as "Insufficient evidence from casino".

I wouldn't recommend this casino to anyone, and I hope you won't run into any issues.

So I see mostly bad reviews here in this forum and can only say that I wanted to refute what is said about this casino but the backgrounds are often not questioned I think it is in the interest of the casino to stand up for its reputation point I repeat again that I haven't been playing this casino games for so long but have had the best experiences so far, whether I've won or lost I have super friendly support here and all things that are relevant and good for evaluating a casino such as verification deposit methods withdrawal methods processing time are very customer-friendly and positive.

Thank you very much for taking the time to paste your point of view here. 👌

Good evening

I have big problems to win at this casino.

can you give me a hand, no one answers.

A thousand thanks

Hi, the first thing I did was to look at the casino's safety index and see that it wasn't the safest choice to play at this casino. 

As for your problem, are you unable to withdraw the money you won here ? How long has your situation been going on ? Could you tell me a little more so I have a better understanding of the situation and try to help you ? 

Thank you very much, it's only been a few days for now, but no one ever responds and for me it sounds like a scam

I know how you feel when you don't get any answer from the casino, because it can sometimes be reassuring when it comes to dealing with a withdrawal. I always think it's best to know what's going on and whatever the problem is the casino should communicate. However, I would also like to point out that we give casinos 14 days to resolve a withdrawal, so I wouldn't be sceptical just yet and we'll see how the situation develops further. If this situation does not move forward and you continue to receive no answers and the casino does not resolve anything, then we will move on to the next step. 

Therefore, will it be possible to update me on how the case is developing ? 

To date they have asked me for documents sent every day they invent documents and for two days they have no longer responded

Let's give them some more time to look at the documents and evaluate them. Be sure to keep asking the casino what stage it's at and if they don't answer for longer, we'll try to help you. 

Thank you very much, no one has responded for 4 days and continuous emails and chats, can you proceed and move on?

A thousand thanks

Hello, as I see that nothing has been resolved, I would recommend to open a complaint on this link. 

I hope that we can help you and that everything will eventually be resolved and turn out well. Fingers crossed. 🤞

I wasn't able to do it from the link please help me they took away my withdrawal for no reason and canceled it and now I had to do another one