ZenCasino - general discussion

If you want to discuss anything related to ZenCasino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

A note to future players in this casino, PLEASE BE AWARE. This casino can close your account with no reason and will keep it closed for months while totally ignoring your messages. It also sends emails about won prizes, but once you try to claim them nothing happens and support tells you that you are not eligible for any prize. Super sketchy casino, seems like a total scam to me. Keep your money safe and avoid playing here.

Hey, it’s true that a casino can close a player’s account without giving a reason if they don’t want that player, but the player shouldn’t have any money or anything like that in the account for the casino to be able to do that. Of course that is also the case when you violate some rules.

Anyway, what you’re describing is that you won some kind of prize, right? Was it from a tournament or something? If the casino told you that you’re not eligible, what was the reason?