Your experiences with gambling establishments in Malta

Hello. Casino Guru could not win over Most Bet Mafia regarding my money that they stole of 9675 euros And that Spelmynsighet does not hear from me?

any suggestions?

Hello, did you file a complaint with the authority as Peter recommended in your complaint that you had open with us ? Have you received any reply if you tried ? 🤔

Hi Jaro no answer unfortunately here screens threat on the 3 I sent??

From the screenshots I saw what you sent, so if you didn't get any reply from the authority, that's a pity. When did you send it ? How long are you waiting for a response ? 

Hi Jaro. I sent to this email certria@gaminglicences.com which I received from your colleague Peter.

So on January 2nd I sent the first email and the other emails I posted on January 6th and no answers ???

Frankly, some players have never received any response. I'm sorry to say that, but Curacao licenses are not what they used to be.

As far as I can say it takes at least a couple of months 🤷‍♂️

Hi Dear Radka, that was the nicest and most honest answer I've ever received in my life.

That's why I also believe that Mostbet, which has taken the money and is the scumbag, has a 9.5 in its security ratings.?

Hi there.

I honestly can't tell whether you make fun of me. 🙂 So, I will take that as a positive response.

Since I was talking about the CURACAO GAMBLING LICENSE PROVIDER, this is hardly a piece of new information.

Anyway, its safety index is fully explained here 👈

Medium-sized casino

based on our research and estimates

We consider the casino's T&Cs to be fair

Not found on any relevant casino blacklist

No player complaints or very low value of withheld winnings in complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

Its user feedback is also quite good 👈

I understand you're frustrated because this casino couldn't resolve your complaint; frankly, others have quite different experiences, as it seems. So, unless this casino completely changes its approach toward players, I see your issue as an exception rather than a usual standard, as being said:

"due to conflicting evidence provided to us from both sides we’re not able to help further. "

I'm truly sorry.

I don't even know what to say any more, all the energy disappeared from me.

Most bet also denies my 3 bets that I have on black and white

Only there is 3000 euros

One thing I wonder about?

MostBet denies that I deposited money and that I won.

I mean these 3 deposits that I have made through the payment service, then can you contact them and ask about the evidence that mostbet has received the money?

Now I found their partners in Nigeria and wrote like this

I'm sorry to say that, but it is not my place to reopen complaints or act on behalf of members of your Complaint Team. If you need additional help, please ask for the complaint to be reopened.

It should be easy; there is a special button for that.

I can't assist you with that.

Did I understand correctly that you somehow tracked down a potential recipient?

If so, how did you manage to do that? My point is, how do you know these guys can confirm the transfer?

Hi Radka I know the resume button. Right now it is not possible to wait for a response from the authority's decision?

Regarding transactions, I just googled and found Mostbet cooperation with the companies that the transfers take place between??

Hi! Ok, that's great, don't hesitate to use it if you need to. 🙏

Of course, you can wait for the authority, but keep in mind that it might take a great deal of time if we ever receive a response. Speaking of which, may I know when you contacted Certria's email, please?

At least a month ago or so, I guess. 🤔

So, if you come across anything you'd like to add to your complaint here at Casino Gruru, you are welcome to do so.

Hello dear Radka in this darkness you are the light.

Yes, exactly 1 month ago I sent it to Certria's email.

Radka, I am wondering why Mostbet does not return the redemption money to me in half, which is over 3000 euros, and keep the profit I won?

You are far too kind; I'm flattered!

Let's just hope there will be some response from the authority at all.

I'd say, the casino feels they don't have to pay until the authority say they must. But this is just my opinion.

It would be fair to add, that even our Team could not distinguish which party was correct. Wouldn't you say this may be the reason why the casino doesn't want to pay anything?

From my side, it's a solid reason. 🤷‍♀️ I'm sorry for that.

Radka I am glad to hear you are flattered.

https://se.casino.guru/mostbet-casino-spelarens-konto-ar-fryst-med-olosta

I want you to look at the link I sent.

I reacted a bit that you answered nonchalantly when you say that . I'm quoting you now?. (It would be fair to add that even our team could not discern which party was correct.).

Radka I won 15000 euros when I was down to 9675 euros then Mostbet froze my account.

6 November 2023.

November 7 they opened the account with no money in the balance??

Lucky I managed to take a picture of the game and the balance and everything else?

I mean how do you mean Hard to tell who's lying. Mostbet are thieves and 3000 euro deposits I put in are also gone everything is gone???

As it concerns your complaint, I saw that Peter said that he has conflicting evidence and therefore it is difficult to decide who is 100% right in this case. 

However, since we are trying to help, he recommended filing a complaint with the regulator, which I strongly believe will be fair and therefore all your evidence that you have and that you have sent here will certainly be useful to them. I hope you will get an answer as soon as possible and we will know more about the case and hopefully you will get your money. 

Be sure to update when you hear something.

I will keep my fingers crossed for you. 🤞