Yakuzabet Casino - general discussion (page 2)

@Nick_Charles, @shinshan, @jinmoon, Thank you so much for taking the time to share your positive experiences at our new casino! 🌟 We deeply appreciate your efforts to spread the good word about our services. Your satisfaction is our top priority, and we’re thrilled to hear that you enjoyed our deposit bonuses with no wagering requirements and found our cash-out process hassle-free. 

Good luck at the tables, and we look forward to welcoming you back soon! 🎉

I know what you mean and of course it could have been a hypothetical question, as I didn't expect a perfect answer, just your opinion, which you gave me. So thank you and I hope you do as well as possible.😉

Customer support is responsive and helpful, ensuring a smooth gaming experience every time. Transactions are fast and secure, and I appreciate the wide range of payment options. Overall, it's been a fun, reliable, and rewarding platform to play on. Highly recommended!

How to play this bonus

Hello, I'm glad that you like the casino, but is there anything that you think the casino could improve? 🙂

Hi, what bonus do you mean please? Feel free to take a screenshot and show me that bonus. 🙂

I will try to help.

They scammed me and confiscated my funds for no reason. Please beaware.

24 Nov 2024, 18:48 Deposited 867.24 TRX

24 Nov 2024, 23:40 Withdrew 3,033.04 TRX

25 Nov 2024, 04:18 Withdrew 6,000.00 TRX Rejected and asked for KYC with a selfie holding both ID and a local newspaper. From other complaints about this casino I saw this ridiculous request from casino already. Just shows how insecure they are. However, knowing this in advance I was not all that shocked when actually being asked for it so I sent all requested docs within 1 hour and requested withdraw again since I have remaining balance still in my account.

25 Nov 2024, 05:42 Withdrew 6,000.00 TRX

25 Nov 2024, 06:10 Withdrew 6,000.00 TRX

25 Nov 2024, 20:20 Withdrew 6,000.00 TRX Rejected and this was on the letter sent by casino:

Dear player, We found that you used multiple IP accounts and different devices (including MAC and WINDOWS), created multiple accounts (duplicate accounts), and deliberately concealed your identity to obtain bonuses. This will result in account termination and is a violation of our casino's terms. We will deduct 8364.89 TRX from your wallet balance Yakuza.bet a secure environment. Yakuza.bet Security Team

I asked their customer service what exactly are the evidences towards the claims they made to confiscate my winnings and all my remaining balance which I won with out using a bonus. Also please note their bonuses are cash and has no wager. This was what I was provided as their explanation:

ME (Mon, 11/25/2024, 10:02:05 pm)

Hi I received notice stating my funds were removed due to the following: Dear player, We found that you used multiple IP accounts and different devices (including MAC and WINDOWS), created multiple accounts (duplicate accounts), and deliberately concealed your identity to obtain bonuses. This will result in account termination and is a violation of our casino's terms. We will deduct 8364.89 TRX from your wallet balance Yakuza.bet a secure environment. Yakuza.bet Security Team

ME (Mon, 11/25/2024, 10:02:24 pm)

May I know exactly which terms were violated based on your TOC?

Yakuza (Mon, 11/25/2024, 10:07:06 pm)

Hi, we're sorry to know that but it falls under this one.

Yakuza (Mon, 11/25/2024, 10:07:11 pm)

https://www.yakuza.bet/terms-and-conditions

Yakuza (Mon, 11/25/2024, 10:07:18 pm)

You can check that link for more information.

ME (Mon, 11/25/2024, 10:07:45 pm)

Where does it mention these. Please show me and give me the exact clause.

ME (Mon, 11/25/2024, 10:08:29 pm)

Also what you based on your determination that I violated such terms if they do exist?

Yakuza (Mon, 11/25/2024, 10:09:09 pm)

Based on that, you are only allowed to create only one personal account.

ME (Mon, 11/25/2024, 10:09:29 pm)

so which other accounts I have?

Yakuza (Mon, 11/25/2024, 10:17:17 pm)

I'm currently looking into your account. One moment, please.

Yakuza (Mon, 11/25/2024, 10:29:19 pm)

Hi, my apologies for the delay. I just want to correct my self. The reason isn't about you having multiple account but using of multiple IP addresses and devices.

ME (Mon, 11/25/2024, 10:30:18 pm)

So?....

This is such a joke and clearly shows this casino's management don't even know their own stuff. They confiscate funds with no reason hoping for players to accept. They can not provide any examples of a duplicate account and IP and accuses players of having multiple accounts and using duplicate IPs. Their bonus is not wager free as they ask you to wager your deposit and bonus 1x (not that I have any issue with it but not wager free as advertised).

Not only they accuse you of things they can not prove but they also accuse you of things not even on their terms. I can not find anywhere in their terms which states you can not use multiple devices. I also can't find anywhere on their terms saying we are only allowed to log in using 1 IP. In fact, we should not see these predatory terms from any casino. However, here we are with yakuza.bet acting as predatory as a yakuza can be I guess thinking these this can be passed by unnoticed.

I would like their management to explain what happened here. Please help me receive my rightful winnings.

I really enjoy playing here. Their bonuses are easy to use, and withdrawals are super quick. The site is smooth and the support team is always helpful. 

Thank you for asking! I really appreciate the great experience at the casino. Overall, it's been fantastic, but if I had to suggest an improvement, maybe adding a few more diverse game options or increasing the variety of promotions could make it even better. But honestly, everything has been great so far, and I’m really enjoying my time here! Keep up the good work!

Been there.😂

Well, after reading the whole case, I am a bit confused that even the casino and live chat couldn't get along at first, but eventually they came to the same thing.

Anyway, what they described to you, I am not sure if it is for confiscation of the money and so we will see what we learn from the complaint you filed, because it will be the most important one now. I'm also surprised that you managed to collect the money the day before they took everything. I probably would have expected it to be impossible if there was a problem. 

As for the verification, did you get it right?

Thanks for the reply, I can see that it is quite mixed and some players have problems and others like the casino. What game options would you suggest? Did you also use any bonus?

If that's not confiscation then they stole my funds. I'm not sure how else to explain them saying

 We will deduct 8364.89 TRX from your wallet balance

when I have not done any of those and they can't provide any proof as well.

KYC was requested for my second withdraw attempt that's why it was cancelled by them. I uploaded all requested docs including a selfie of me holding local newspaper and then requested 2 more payments of 6000 TRX and it was processed.

The following day after winning more with my remaining balance they refused to pay and told me that I violated their terms that's not even on their term. It really is a joke. So based on their accusations this casino will not allow players to use more than 1 device and this casino will not allow players to sign in from more than 1 IP.

Dear player, We found that you used multiple IP accounts and different devices (including MAC and WINDOWS), created multiple accounts (duplicate accounts), and deliberately concealed your identity to obtain bonuses.

They need to provide proof of their accusations

Please ban this casino. This is sickening to say the least.....

Dear holoik83,

Thank you for bringing your concerns to our attention. We deeply value our players and strive to maintain fairness, transparency, and enjoyment for everyone. We would like to address the points you’ve raised to ensure clarity and resolve this matter promptly.We take accusations seriously and want to ensure a fair outcome. We are now investigating this matter and we will be sending you an email regarding your concern once we are done with our investigation. If there has been an error on our part, we will rectify it immediately and ensure you receive any winnings owed to you.

We appreciate your patience and understanding as we work to resolve this matter. Your feedback is valuable, and we will use it to improve our services and communication.

Kim

Yakuza.bet

You're right, however the games at this casino are all great! I'm really enjoying them, and I'll definitely have some suggestions to share in the future. Also, I just used a bonus when playing, which made the experience even better!

As for the verification, did you pass it in the end or not and so the main problem was IPs and devices? 

Anyway, I see that the casino is also involved in this debate and they are investigating everything as well as our team. 

I wish everything turned out fair and if you did not do anything against the rules, then you should get your money according to their words. 

We'll see how it all turns out.

Good luck.☘️

What kind of wagering did it have, did you manage to finish it all? 😀

Not good experience at all. tested this casino and they do not add the welcome bonus, their customer support is in not in english.

Hey, did you ask the casino why you didn't get a welcome bonus? Did some mistake happen? 

Was impossible