Yaass Casino - general discussion

If you want to discuss anything related to Yaass Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

They are a bunch of scumbags, you make a withdrawal and they block your account.

Hi, did the casino explain to you why your account was closed? I think in cases like this it would be best to know the reason so we can look into whether we can at least try to help you. Did you play with any bonus?

Please describe your situation a bit more.  

After reading many things about this operator, I had the same experience. My account has been blocked since December 21st with no updates to my balance. Operator details:

Name: Yaass Casino

Type: Online gaming operator authorized in Spain

Facts:

1. The game account is registered in my mother's name, with all her details correct.

2. I made a €100 deposit from my Revolut bank account via Bizum to my mother's gaming account. I have attached a screenshot of the transfer as proof.

3. After the deposit, I got a balance of €1,800 in the account.

4. The operator blocked the account alleging fraud, without justification or evidence, permanently retaining the balance.

5. The operator requested documentation from me to verify the account:

- Certificate of ownership of my bank account (Revolut)

- My mother's bank account ownership certificate

- Selfie photo showing face and elbows, of my mother

6. I submitted all the requested documentation and met all the requirements. I have attached a screenshot of the game chat as proof that I submitted all the required documents.

7. Despite having complied with all the requirements, the account was blocked and the balance unfairly withheld.

8. There are multiple documented cases of similar blocking on Legalbet and other sources, where several players report practices such as:

- Withholding of funds following withdrawal requests

- Demand for extensive documentation without resolving the blockage

- Unjustified account blocking

This shows that the practice of blocking and withholding funds could be repeated and not an isolated case.

Application:

I request the DGOJ:

- That it requires the operator to provide a specific justification for the blocking.

- That they prove the alleged fraudulent conduct.

- That, if no fraud is proven, the withheld balance (€1,800) be returned.

Attached documentation:

- Screenshot of the game chat showing that I sent the requested documents

- Capture of the balance of €1,800

- Screenshot of the casino email notifying the block

- Screenshot of the €100 transfer from my Revolut account

- Certificate of ownership of my bank account (mine)

- Certificate of ownership of the gaming account (my mother)

- Selfie photo showing face and elbows (mine)

- Selfie photo showing face and elbows (my mother)

- Photo of my mother's ID (holder of the gaming account)

- Copy of my ID card/NIE

- Screenshots from other players on Legalbet reporting similar blocks

Unfortunately, most online casinos don't allow this, actually. Only the account holder is able to play, deposit, and withdraw, of course, and it is always written in the terms of the casino.

Have you checked those?

It is a breach of terms, and that is why the account was blocked. 🤷‍♀️

Why do you play with your mother's account, by the way?

I didn't play on my mother's account; I only made the deposit. They told me to send all the documents, which I did, and now they've permanently blocked me.

But you were not signed on your own account, right?

Did you deposit with your card as well?

All this is a violation, unfortunately. You have to have your own account.

But I should have the account balance; I don't care if they close it permanently. I supposedly violated abusive practices, so fine, account closure. Now I demand my balance because it's the legitimate account holder's money, real money, no bonuses or fraud.

Furthermore, I don't even know why my account is being closed because they haven't speculated on the real reason, nor have they said anything about the balance or the withdrawal.

Regarding the blocking of my account after obtaining a balance of approximately €1,800, I reiterate that I was allowed to play normally, deposit funds and generate said winnings before any verification request.

Since no bonuses or promotions have been used and the deposited funds come from an account in my name, I consider the withholding of the balance to be an abusive practice.

In the absence of a satisfactory solution, I will proceed to escalate the complaint to the relevant regulatory body and to the alternative dispute resolution channels.

I await your response.

All the best,

Jesica Dolores Vidal Vega

Hello, Jesica.

I understand what you are saying, and from your point of view, it may all seem wrong. From the rules perspective, though, things are different.

The player holds responsibility to read the terms and conditions upon registration because those rules say that only the player's own payment options are allowed to be used. Breaching these conditions is enough to void all winnings and close the account.

Skipping the rules and expecting the casino to constantly monitor account activity to protect the player from violating the terms does not work. The reality is quite different. Since the rules are clear and deposits are not subject to control as an act of sole discretion on the player side, it is a risk to dwell on such expectations. Furthermore, account verification and other checks are usually done only after the player submits a withdrawal request, as you saw firsthand.

Hence, if you willingly used your mother's bank account to fund your casino account, it was against the rules, which is sadly the main problem.

Under such circumstances, sadly, none of the other things mentioned earlier play a significant role.

But I don't know if that's the reason for the block, because everyone else is getting the same block.

I see.

Well, you are not everyone else; hence, if the situation occurred as described, the casino may always use that payment option against you.

However, providing a clear and transparent reason feels natural and should not be missing.

I agree.

So what should I do? I have all the documents submitted.

I am contacting you regarding my user account at Yaass Casino, which is currently blocked, with an outstanding balance of €1800.

I understand that the account was blocked because I used someone else's bank account to make deposits. However, this use was fully authorized by the account holder, my mother, and I can provide evidence of her consent for the deposits made.

Therefore, I formally request the immediate return of my entire legitimate balance (€1800), attaching the signed authorization and proof of the deposits made.

Additionally, I request that this request be processed as a priority, since the withholding of the balance does not correspond to fraudulent activity, but to an error in the interpretation of the payment method used.

If I do not receive a satisfactory response within a reasonable time, I will escalate the case to the relevant regulatory authority and online casino dispute resolution platforms.

I appreciate your prompt action and confirmation of the refund of my balance.

I was trying to convey that I understand why your demand appears reasonable from your viewpoint; however, it contradicts the practical consequences of the rules.

Breaching the rules results in the balance being voided and the account being closed.

Using a 3rd party payment option is still against the rules, even with that person's consent; thus, I personally see no ground for accepting the claim the way it was requested.

Kindly let me know if the casino sees that differently. It is their call in the end.

But the casino asked me for all the documentation and I sent it. Is it normal for them to ask for it?

And if those are their rules, why do they block me when I have the profit but not the deposit? I'm going to send them a registered letter anyway.

That is very likely the KYC process (Know Your Customer). Through this process, the casino verifies your identity, your casino activities, and the way you deposited. So yes, it is necessary in most casinos, because during this process the casino detects (even retroactively) possible rules violations.

The second question is also answered: "If those are their rules, why do they block me when I have the profit but not the deposit?" As explained, the casino checks the deposit method retroactively, primarily during the KYC process rather than at the time of deposit, because the choice of deposit method is entirely up to the player, and the casino expects players to follow the rules to avoid later issues.