Hi, ok. I’d like to remind you of a few points Jaro mentioned earlier. The key point is that the casino also needs some time to try to resolve the issue on its end, and we allow 14 full days for that.
I’m not sure what stage your current withdrawals are at, but we follow this timeframe. You’re welcome to submit your complaint whenever you prefer; it’s just that our team won’t start intervening until those 14 full days have passed. I wanted to make that clear.
Please feel free to follow this link to submit your complaint.
https://casino.guru/complaints/create
If you have any questions or thoughts, or would like to discuss this in more detail, please just let me know. I hope you'll get the money soon!
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