Yes I was able to verify this
I have an update I have received my withdrawal and will continue to withdrawal and consider playing once I am informed or these T&C's update and continue to withdrawal within my limits and will see if withdrawals are coming through accordingly and will update the discussion as im still not full assured yet
Perfect. I can see we also spoke in another thread about this casino, and at that time there was no update yet about your withdrawal being received, so I'm really glad to hear that things have moved forward.
If you get any further updates or receive additional withdrawals, feel free to let me know.🙂

so today I requested another withdrawal according to there terms its over 24 hours since my last withdrawal and my request was cancelled straight away yet other requests were not looked at for 3 days and this is there response they dont know why it is cancelled but it should come through??? Also a cancelled request is considered in the 24 hour daily limit so now I can't request another one for 24 hours i believe this is just another way to set my withdrawals back
Hmm, that's quite strange. Based on what you've described, I would say that if a withdrawal has been canceled, it can't simply go through on its own. Normally, a withdrawal should first remain pending and then be approved by the casino before it is paid.
So it seems you'll have to submit a new withdrawal request. More importantly, the casino should be able to explain why the previous request was canceled. If even they don't know the reason, it's very difficult to understand what's actually happening.
I can also understand why you're frustrated if a canceled withdrawal still counts toward the 24-hour withdrawal limit, since that only delays your payout further.
Fortunately, you already have an open complaint with us. If these issues continue and you still don't receive your money, our team will contact the casino directly and do everything possible to help resolve the situation. I hope it gets sorted out soon.
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