Wyns Casino - general discussion (page 2)

You are so dishonest Radha,

There is no positive indication for Wyns casino. The score keeps going up. This is Fraud.

A short note, please stop flooding the forum with your accusations. I'm here to talk about it, and it is really not constructive to post similar, well, frustrations screaming around the forum.

To be honest with you, I feel it's best to close your account to keep you away from gambling content.

This situation is not about positive indications; rather, it concerns your lack of a refund, and accusing those who attempted to help you learn how to avoid similar situations in the future, which seems dishonest to me.

Please close my account at Casino Guru. There is no productive conversation with Casino Guru.

lol I imagine that I should ask you to close my account and if you don’t it will be my fault because I don’t contact you 37 times. So dishonest.

No worries at all. Your account has been closed now.

Please stay well.

how is this casino rated 9.6 when every single review is one stars?

Does casino guru not care about quality control and just give every casino a big rating regardless of all the complaints?

I dont get it.

I agree. Ive stopped being part of this forum for months now. Today is first day to come back and check and see if its gotten better.

Same stuff but even worse. Casino guru giving high ratings to all casino to maximize affiliate money. Casinos littered with dozens of complaints and casino guru give them a 9+ rating

Ridiculous and pathetic,

Well, I recall that we have discussed this topic in the past.

Let me kindly remind you that some user experiences are invalid or dishonest. Hence, our ratings are based on proven facts and cases we had the opportunity to investigate and assess. That logically excludes the user rating. Safety Index also represents the possibility that you will be paid if all rules are respected. One number can hardly stand for every possible player experience. Hence, our rating may not be suitable for you if you do not take into consideration what it stands for and why other aspects are in the game.

However, the higher the safety index, the better the chance to get a player complaint resolved. This safety index is an active asset we offer to players and is directly tied to this specific number.

We do not force you to be here or use our services, of course. We are here to explain and help.

Honesty goes a far way.

Please respond to this question.

How is 3 months ok to deal with a complaint? I see the unresolved case where the casino has taken full 7 days to respond EACH TIME therefore you allowing the casino and situation of the casino ripping off a player to continue for 3 months.

This is what a 9.3 casino does? Really?

I see no pressure from your end to resolve the case or to ask for quicker responses.

Honestly, if you are going to try and convince people at least have the decency to be honest.

You guys would make a lot more affiliate money if you were honest and cared about the players instead of pushing players into filthy casinos that end up getting the player ripped off.

We have been through similar discussions many times in the past. The system is not ideal but has been fully explained with all the context. Such vicious cycles led nowhere on the forum.

If you have your own casino experience with hugely delayed payment, the complaint is at your disposal.

Just wow.

Wow, to what, if I may ask?

Hi, I closed my account at that casino last fall due to a gambling addiction and the account was closed, but now a couple of days ago my account was reopened even though I didn't ask for it, and of course, as a gambling addict, I immediately lost money, so am I entitled to get my deposit back in this case?

If the casino opened the account for you on its own and lured you there to play—for example, through an email or something similar—then you could file a complaint and see what our team has to say about it.

So the account was closed due to gambling addiction, is that right? Did you ask the casino why they reopened your account?

So yes, they opened it themselves and sent an email about the available deposit bonus. Yes, because I always close my accounts in a way that they wouldn't open them again. And so I asked about it after the losses and they apologized that the account had opened itself. And they said they would send my compensation request to the relevant department. So should I wait for their response about these compensations first or file a complaint now?

I might wait a little while, but not too long. If nothing happened and you didn't have any information, I would file a complaint.

They handled it well and refunded my deposit.

I'm really glad it worked out. 

Do you think you'll still be playing here?🙂

I will definitely never play here again. And they shouldn't let me, because my account has been closed due to gambling addiction.

Oh, if that's so, definitely they shouldn't let you play there.

Hope you can fight with addiction and the best would be to wave to the casinos for the good.