Wonaco Casino - general discussion (page 3)

What do you mean they stopped communicating? They don't answer you in Live Chat anymore?

Hey, did you move forward somewhere or not? Do you have an update? 🙂

No updates unfortunately. Payments are still being processed.

I opened a complaint with you anyway...let's hope for the best🤞🏼

I don't think you will lose anything with complaint, so I hope the next week will not be in a more positive spirit. 

I will wait for further news and keep my fingers crossed.🤞

How long does it take the casino to pay out?

Hey, I think in this thread you can read what experiences players have had. It's not always consistent and can depend on different things. 

But I suppose you have a withdrawal here too. How long have you been waiting if so?

Since Sunday night Monday morning

I read that the numbers are coming out very, very slowly. Is that true?

I believe it depends on every case.

For example, is your account already fully verified, or do you need to pass through first? What payment option did you choose?

I am on day 10 of my withdrawals pending I have 3 $750 withdrawals pending(maximum amount that can be waiting to be processed) and still $4000 to withdrawal I was told it would take 3 days then that it could take 3-5 days and still nothing, I have sent countless emails and have not received any response, when I message customer service they say my request has been escalated. I am so far beyond frustrated.

Hi, it's not nice when a casino gives you a deadline and doesn't meet it. Of course, the players then expect it to be as they said and are not happy with the fact that they have been given false information. 

However, all they told you was that they were escalating? Are these your first withdrawals? Was it necessary to verify or not? 

This is my first time requesting a withdrawal and it actually says that account verification is not needed.which is odd..

I too, until I didn't win anything or very little, withdrew in 3 working days, now that I've won €4000, the maximum withdrawable is €500 per day and for more than 5 working days I haven't even had the first withdrawal yet.

I think it's a casino that works like this if you win they don't pay...is it possible? Otherwise anyone can open an online casino even without a budget since if someone wins I don't pay them.....can they report them?

Hey. Sorry for this late reply.

I can see that your complaint is still ongoing. It really has been a long time now.

How much do you have left, if you don't mind me asking?

Is your account fully verified, or do you need to verify it first, please?

They really seem to take a long time to pay their players, as you can see in the case of the other user above.

Doesn't sound right at all.

No it's not necessary I've already made some withdrawals this Monday one of 250 arrived I requested on Thursday and before one of 500 but months ago then on Friday I requested the first 500 and they haven't arrived yet

They always answer the same thing and it is being processed we urge.

Hello, so it is not that awful? 🙂 Well, glad it works, and in case something is ever wrong in the casino, let us know, please.

For now, we will follow your progress.

Hello,

I deposited so much, and after the first withdrawal of 800, there's been no sign of life from Wonaco for almost a week! Support says they can't do anything and have to wait for the finance department.

Why do we have a VIP level system if it is not used to benefit the player?

I still have 8000 euros to get!

A lawyer will be involved starting tomorrow if nothing happens.

I don't do that to myself

Hello!

You raised a fantastic question.

I do not believe a lawyer will help the finance department process the payment sooner, but I totally get your perspective.

Please let us know how the casino responds to your call. If nothing happens in the next week, you may complain completely for free here with us.

Hello, like many others I fell for the Wonaco casino and I have been waiting for the withdrawal to be processed since Thursday 17/07, since something like this has never happened to me, I would like to ask for your help

I asked for a withdrawal of 500 euros but I still have 1500 to withdraw and if I continue like this I will never see them

please help me