Withdraw money from ice casino (page 2)



Sorry, I'm not sure I follow you correctly. I read your complaint again, obviously the casino seems there are some irregularities in verification, but I have no chance to find out what exactly caused that you are being ask for additional documents.

I'm sure we need to get in touch with the casino and sort things out. Sadly it's not my part, so I will wait for the complaint team to come up with something.

There are no irregularities at all the casino is what implies because I uploaded to the casino website through the mbaway app which is a virtual credit card of the paysafecard type but this single purchase virtual card was through my account that they checked I have already sent an extract signed by the bank I have already sent the extract of the upload I made to the site I have already sent everything and they are always postponing etc etc etc. I do not understand why, I would like to have the help of the support of the casino guru

I have seen many people complaining that the casino is a scam

Hello,

honestly, we have to be sure that everything is in order, for that we may need to cooperate with the casino. But this is definitely up to the Complaint Team to decide. I understand that you see this whole situation crystal clear, but we need to investigate first.

It's great that you cooperate with the casino the way you do, I would be probably less understanding being in your shoes.

Frankly, allow me to say that the whole team is extremely occupied. We're constantly experiencing a massive portion of new complaints. Hence I ask you kindly to be patient. Thank you.

The only thing that revolts me is that I fell for the scam and I need money, someone should stop it because they take the money to people and don't pay

As I said, I understand your point of view but allow us to investigate, please.

Scams mean that casinos only accept deposits but players have no chance for withdrawal because those casinos don't intend to pay.

This is a serious matter and we need to look into the problem more deeply. Maybe the casino is short on staff, or the staff is not well trained. I know you are not concerned about it in general but those suggestions can be hardly seen as a scam, please take it as an example.

I'll take this as an example, but they don't unlock my account, they don't let me take the money and they keep putting it off, it's not normal! Besides, here in Portugal I've seen a lot of news that think the ice casino is dubious and they don't pay people, I don't understand why I sent everything correctly I did everything and they are deceiving me they ask for everything and anything and I send it to them , I was honest I loaded the account in the hope of making money I won and they don't pay me

Hello,

as I mentioned earlier the casino was convinced that you used a 3rd party payment option (which is prohibited by the Terms and Conditions). This fact caused all trouble.

As Tomas wrote in your complaint, the moment the casino confirms that this is no longer the issue, your withdrawal should be processed accordingly.

Hi, but I already explained all this to the casino I already sent all the documents, and they seem to do it on purpose so they don't pay us I already sent everything correctly the photos all I explained I think it's easy to understand, they make life as difficult as possible for if they don't pay anyone what else can i do make life difficult, I have seen many people complaining about the casino and I increasingly believe that I have been scammed, they must do this to many people, can you help me!?

I just had to speak with an operator and they told me that

they didn't realize or don't want to understand that the account ending in 6107 is the number that the virtual credit card automatically creates but that this account is associated with another account ending in 512 I sent all the documents and if they want they can understand this and come what's missing, but tomorrow I'll get a last paper if it doesn't work, it's because it's a scam, I'm going to the bank to get a paper even signed by them saying that the account number ending in 512 is mine! If not then I don't know what to do but help me

This is the whole conversation I hope you understand

Good morning,

I do not want to repeat myself and you do not have to either.

The point is that we have to clarify with the casino, and discuss what the casino thinks is incorrect to make a progress.

Please wait for the next complaint update. I can't help with that, but I hope the casino's staff will understand.

So you suggest waiting?

Yes, till our Complaint Team does what is necessary to help you out.

Honestly, there is hardly anything else you can do right now.

The last resort would be to contact the licensing authority, but I would give your complaint a chance.

I'll wait another 2 or 3 days then….if I don't go to the licensing authority on the complaint portal in Portugal hundreds of people complain with this casino

Well, I was referring to your current complaint, kindly respect the timer please: