Withdraw money from ice casino

Good night, I'm having trouble withdrawing money from my ice casino account, I've already done the entire verification I sent all the data and they now because I made the deposit at the casino through a single purchase virtual mbaway credit card they want me to present the name of the card (these cards do not have a holder, that is virtual) and they want you to present a statement of that account, as I mentioned for the single purchase cards

mbaway doesn't have extract I'm tired of talking to operators and they are always putting off my problem I would like to know what else I could do?! It should be noted that whoever made the mbaway card was my girlfriend hugs

It's sad that you have such a problem.

Frankly, the Ice casino faces lots of submitted complaints at the moment most of those are about delayed payments and troubles with verification. Feel free to browse our complaint section:

https://casino.guru/complaints

Please keep in mind that you can't use this type of card as a withdrawal option. It's most likely for deposits only.

You should try to opt for a different payment method when it comes to withdrawal.

Try to ask the chat operator about it and make sure he/she understands that you used 1time card for the deposit as well.

Feel free to check this info from a fellow player from Portugal on this subject:

https://casino.guru/forum/general-gambling-discussion/casino-lucky-crypto#post-21782

Anyway, (and I do not want the hug you so generously offered 🙂) what kind of prepaid card did you use?

I would try to send to the casino printscreen of your card detail page in your account section in the proper "wallet" or application.

What do you think?

Yes, that's what I did I made the deposit with that type of card, for the withdrawal I put my data all correct and the right account with a photo of all the receipts…I'm in contact with them but it's not easy they are make life very difficult

What type of payment option have you opted for instead of this pre-paid card, I wonder?

The payment option for them to send me the money by bank transfer

Someone who can help me now they say I'm blocked I tried to enter and I can't!

I ask you kindly to wait for the complaint team.

I can imagine you feel stressed, but try to stay calm. Sometimes, the account gets blocked during the verification process. As far as I understand, your verification is still running.

Have you received an email from the casino concerning the account block, please?

If so, please share - preferably in English.

I didn't receive any email saying that I was blocked I just tried to enter the ice casino website and they say that the account is blocked for no apparent reason, I've been trying to solve the matter for 3 weeks and they don't help me, I'm sorry I got the money in and trying my luck

I just talked to another casino operator who says I can only have an account again when I give up the money I have there Lolol think it's normal, someone can help me, I was cheated, right? Where can I complain about them? I want my money

Hello,

I would wait for the casino's reply, it seems they are going to investigate. I can only guess what went wrong at this point. But I must agree that this is all pretty weird. For a moment I thought that you just tried to log into the wrong or second account, plus you used a payment method associated with a different account, but I have no clue what truly happened.

I'm just wondering you wrote that your account is blocked so how do you communicate with the live chat?

Anyway, Let's wait for the casino.

Good morning thank you for helping me, no I didn't try to log into anyone's account I just tried to log into my account just that and at this point when I try to log in it says that the account is blocked, but I myself without logging in I can go to the live chat and talk to the operator, and they just just tell me that I broke the casino rules How long do you think I should wait? Greetings Rui Soares

ok, now we are getting somewhere, I'd say.

What rule you are accused of breaking, please? This is very important information and the cause of the withdrawal dealy I believe.

They will not approve any withdrawal if they believe you broke some rule. But the casino must show some proof to support its statement.

They just say that I try to raise the account of third parties I don't know why, I've already sent everything correct to prove that it's me etc., they were implying that the account I made the deposit to play that was through a virtual credit card of single nap purchase was the same charge that I want to receive the money because that account is my checking account and the account I made the deposit to play at the casino was from a card of the mbaway APP because I was afraid of being cheated and so they only removed the 40 euros that I carried ease card just that, and everything was okay if I wasn't even able to play or anything, they now in the live chat only say that the account is blocked that they can't do nothing but then another operator told me pars send an email that I had done everything well and I've already sent 3 emails, in my opinion eases casinos Live with money from people

They sent this email I have already explained that this account they say was the account I uploaded it is a virtual credit card through the mbaway app it is a single purchase account I do it on so many sites not to enter my data it was just that because they are making life difficult for me, I uploaded the account with this card I played without problems because in the money was available I earned the money and then I put the data of my debit account all correct, now they are implying so I can't do anything else anyone who can help me rui soares

The card I uploaded to the ice casino to play is from the paysafecard genre, I don't understand why they complicate life

Sadly, the way I see it you created 2 accounts and deposited on both, with different depositing methods. Is it correct? If so, you risked breaking a very common rule saying that you can create only one account. If this is the case, I'm quite impressed you have never had a problem before.

Furthermore, if you used a payment method associated with anybody else it is another problem that could cause breaking rules.

The point is that you must be able to prove that the payment option you use for withdrawal is truly bound to you, your bank account - to you.

What confuses me the most is your reply to Petronela when she asked you about the owner of the payment method that has been submitted to withdraw your winnings.

Among other things, you also replied:

"Did you mean the payment method I choose to receive the right winnings? What is my account right? Or the owner of the virtual credit card account that loaded the casino account for me to play?"

Are there some right winnings and some other winnings you have not asked to withdraw yet?

Sorry, but I do not understand. Can you explain?

Thank you.

No, I didn't create 2 accounts when I created one, what I was saying is that I made the deposit to play at the casino of an account through a virtual credit card of the paysafecard genre, but then when I got the winnings the account I gave the data all is also mine I sent the documents all proving everything, do you understand? Ice casino is what makes life difficult for me, I don't know why! The account that I want the winnings to be transferred is mine I can send you everything to check as well, the payment method is a joint account of me and my girlfriend's but what does this have to do I just loaded the account later to withdraw the winnings I showed the whole documentation about iban bic etc. that refer to my account

I didn't commit any illegality, I created an account at ice casino to play, I loaded the account, I won then I did the verification process all complete, I sent all the data and that's it

I re-sent the account statement that I made the payment with everything in detail