Winzter Casino - general discussion (page 2)

All of us who have been affected should report Winzter Casino to Anjouan Gaming (the licensing authority on the island of Anjouan, Comoros) regarding their refusal to pay out our winnings and having blocked our account.

How do we do it, do you have an example?

It is important that your complaint is in English.

Hi, I'm sure you have the same problem. According to what I saw in the complaint of the other player you are writing to, the casino did not reply for a week. Then the complaint with us will be extended for one more week and if they don't reply, then it will be closed and the casino will get black points and the safety index will be lowered.

So if you are interested, definitely lodge a complaint with us as well, the casino will be forfeited if they don't deal with the issue and other players will be alerted as well.

I hope it can be resolved somehow.🙁

Someone must be able to stop them! They can't keep doing what they're doing!! Who the hell got a license to run such a scam business! They must be reported to the police.

I don't think the police will do much about it. Exactly what I'm talking about, and that is that if the casino doesn't address these problems, the safety index will only go down, and that's one of the ways to alert the players.

Hello. My name is Ioan Margarint and I live in Madrid, Spain. I recently opened an account at the Winzter online casino, where I deposited around €400 (more or less, I don't remember the exact amount) and increased my balance to €800. So far, so good.

The problems started when I decided to withdraw my money. They sent me the photos two or three times, saying they weren't valid, and asking for photos of online cards, bank statements, etc.

It kept saying it was under review for over two weeks, and finally it told me the account was verified correctly.

that my retirement is in the queue to be collected.

Suddenly he sends me an email saying that the transfer cannot be made and closes my access.

I wrote to him and asked him what happened to my account, and he gave me the usual explanation that it had some clauses and I didn't understand the reason. Anyway, I told him I was going to file a complaint and make public what happened to me. He sent me another email apologizing for the situation and said he would credit my account with €270 within 15 business days.

Please, I need some advice or I want to talk to other players who have had the same problem.

I don't want what happened to me to happen to others. My contact information is: [email protected]

Tel. +34642233681.

Thank you, best regards.

Hello, I imagine it must be a lot of stress for you, such a long verification and then the rejection.

Well, perhaps there is a chance to find some solution if you provide the exact explanation the casino sent you. The one you said included a capsule you did not understand.

In most cases, once we know why the casino acted like this, we may try to assess whether it was a fair decision.

Simply said, the more detail you provide right from the start, the better for the overall complaint progress.

I'd hope that once the complaint progresses a bit further, some clues emerge.

That's what he tells me.

By the way, it told me it was going to return around €270 that I played, but it only deposited €240, so I don't advise anyone to open accounts with Winzer because they don't pay out winnings.

Oh, thank you. I see a mention about fraudulent activity, yet the first sentence includes "also," which may indicate that another part of the explanation was provided earlier in the email. Is that so, please?

Why does the casino believe you broke rules, very likely associated with some fraud attempts? Did you get anything else, please? Could it be related to the complicated payment options verification?

If the casino believes something like that happened, they usually close the account and void the winnings. On the other side, it would be great to have some hint so you can consider whether you are aware of such actions.

Without knowing the casino's perspective in full, we can only guess. Yet if you are willing to have this situation investigated by my colleagues, you are welcome to do so (if you only engaged in casino activities, no sportsbook rules involved):

https://es.casino.guru/quejas/enviar

What do you think?

They are scammers, stay away.

Hello. These annoying people who don't pay out winnings should have their businesses suspended and be fined until they stop deceiving players. Regards.

Hi, could you please describe what happened to you at the casino? Maybe we could try to help if possible.

But for that I need more information.

Stay away from this casino, a withdrawal of 601 euros was denied because I violated their bonus rules. There is a bonus "daily reload" up to 1000 euros. It doesn't say if it's a sports or casino bonus, but it's against that bonus that they claim I violated their regulations. Once you manage to win, they blow you on the winnings. Like many others, I advise you not to play at winzter because you will definitely be scammed out of your money.

Hello. It's already a casino that scams people.

What's worse for me is that it's not just about the bonus; they didn't pay me my winnings of about €570. I won €800 and invested €230. They paid me my money after two weeks, but they didn't pay me the difference up to €800. They're complete thieves.

Hello. Yes, I played at Winzter casino for about €270 and won €800. I didn't use any bonuses or anything like that.

I wanted to withdraw €800 that I earned and they started asking me for documentation, bank statement, and after sending it several times they verified my account and told me that I am in the queue to receive what I wanted to withdraw, €800.

After a two-week wait, they only credited me €270, which was the amount I deposited into my Winzter account. I'm very angry with them because they didn't credit me the full €800 that I won without bonuses or offers. Now they've sent a response to Casino Guru, saying that my account is blocked and pending payment. I'm still waiting for the credit, but I don't think it's due to an infection because they haven't sent me any replies or emails. I've tried contacting them several times, but I haven't received any specific response regarding my case. Regards

Hello. There is no fraud.

This is a scam targeting people who gamble and not paying out their winnings. I sent all the documents, including bank statements and other paperwork, in several installments. They only refunded me the €270 I had wagered. They didn't pay me the remaining €530.

So who's deceiving us? Thanks

If it is written in the terms, though, everyone should adhere to that, you know. 🤷‍♀️

Could you explain exactly what happened, please, so we can better understand the whole situation?

I see that you have submitted your complaint now. Have you already agreed and taken the refunded money, though?

I'm just asking so we know if there is anything we can do with your case now, actually.