Hi, I see you’ve had a pretty bad experience here. Could you please tell me a little more about the whole situation? What you’ve written is pretty general, so I’m not sure what to make of it or if I can help you.
So please try to summarize it in more detail.
Do you think filing a complaint might help in this case? Are they still holding onto the money, and is it still in your player account?
They keep your money and the chat service is the worst thing I've ever experienced; they never know anything and they just refer you to... block@winwin The fact that they never answer you is infuriating; I should never have played here, they never finish with the player.
Communication is important, but as you’ve seen, not every casino handles it well. So I offered you the option, but if you decide not to take it, that’s up to you.
I’m sorry to hear about your experience.😕
Oh, that hurts. Well, from the opposite side, perhaps casinos expect players not to open more than one account because this is usually stated in the rules as well as information that an associated account will be closed permanently and balance voided. Therefore, they do not actively check for more accounts unless the player tries to withdraw from the casino. That is usually when casinos initiate KYC, which stands for Know Your Customer.
Could this somehow play a role, maybe?
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