WinWin Bet Casino - general discussion

If you want to discuss anything related to WinWin Bet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

hello; they blocked the account without giving a reason. Zero information. They accept the deposit and do not return it. In my opinion, a total scam. Please warn other players.

Hi, well, the casino probably has the right to tell the player that it doesn't accept his bet, but as for the deposit, I don't understand why it should be confiscated. Didn't they tell you anything about the deposit? If not I would probably file a complaint on this link and see what can be done. 

Will you try it?

Today they returned the funds. I have no idea why they blocked the account. They did not provide a reason. The topic is closed.

Okay, that worked out well then. Maybe there was just a misunderstanding, but when it was resolved, that's the most important thing.

If there's anything else, feel free to write.

Hello.

What happens if the method I deposited with (bank transfer) is not available for withdrawals?

I want to withdraw and they only offer me Mastercard, Jetonbank and electronic wallets (I don't have any of them)

What can I do? Thank you.

Could you please tell us at which casino you experience this?

You should, first of all, contact the casino and ask directly what you should do if you don't have any of the payment methods available.

Also, it is best to check all those things before you even deposit and play just to make sure everything is okay, you know. 🤷‍♀️

Aren't you into crypto at all, for example?

Hello.

The casino is a win-win. They offer Visa deposits (which I'd be interested in), but when I enter my information, it gives an error because it's not a Mastercard.

The other deposit method I have is transfer (the one I used).

I don't know how I'll withdraw...

I don't want to get into the crypto world, thanks.

In this case, I better move your posts here to the official thread of this casino, where you have a better chance to collect more information, and maybe even some casino representative will reply to you.

Please know that if you have nowhere to go and don't know what to do, our complaint team can try to help you out of this situation.

Submit your complaint here and explain well what is happening. We will then try to solve everything together.

⚠️ 

User Warning: Always Check for a Valid Gambling License

Before registering or depositing on this platform, I strongly advise everyone to check whether the site holds a valid gambling license in your country.

In my case, I played on ww-bet.com from Lithuania, and experienced the following issues:

No age or identity verification was required during registration (no KYC checks at all),

I deposited funds, but my account was later restricted and blocked,

Promised cashback based on losses was never paid,

Customer support communication stopped abruptly after I filed a complaint.

If a platform does not hold a valid license in your jurisdiction, you may face serious problems with:

withdrawals,

account access,

or even full loss of funds.

✅ Recommendation: Use only verified, licensed platforms with transparent terms, responsible gambling tools, and proper regulatory oversight.

So, do I understand correctly that you clearly stated that you are from Lithuania, deposited, played, and when you wanted to withdraw your winnings, they blocked your account and you didn't get any money? Right?

If it is so, perhaps our complaint team could help you out.

Please follow this link where you can file a complaint and explain the whole situation. We will gladly look into it.

Dear Maria,

Thank you for your reply, but unfortunately your position only confirms serious violations.

You officially admit that you allow players to play and make deposits without any verification, and only in case of winning do you start demanding documents. This is contrary to international KYC/AML standards, as well as the principles of responsible gaming.

Moreover, my account was blocked without explanation, bonuses and cashback for lost amounts were not paid, despite the promises on the site.

I strongly advise against anyone getting involved with this platform. It violates its own rules and deceives users.

Further complaints will be directed to regulators and the issuing bank.

Sincerely,

User who has encountered fraud

Was this meant for the casino, perhaps? 🤔

Yes, it was for the casino.

And did you send it to them?

Do you have some answer?

The answer is above but there is no function to reply to the casino.

Well, that was your message to the casino. Where would you like to reply to the casino, wasn't it enough to send them an email? It doesn't look like they are active and have an account here on the forum.

So Maria from winwin was the one who tweeted

For some reason it is impossible to add a screenshot here

Okay, so let's try to focus on the core of the problem and if you are trying and you can't or can't solve it yourself, then you can turn to us.

Would you be interested? 

Romi has sent you a link before where you can file a complaint and our team as I said would try to assist you. 

What do you say?

If you are interested click on this link and describe your situation to our team.