4 months ago

I haven't received any response. And I still can't open a complaint. I tried opening a new complaint, but it was rejected.
ReplyQuote0

I haven't received any response. And I still can't open a complaint. I tried opening a new complaint, but it was rejected.
Michal wrote to me that he already sent you an email with an explanation.
So you should have it.
Michal said I can't open a complaint here. That I shouldn't write to him anymore. The casino still hasn't responded. They tell me in chat to email them, but they don't respond. This is a terrible casino. I'm sorry I trusted your rating. It doesn't match. They haven't even refunded my deposit. It's simply unthinkable.
We discussed it, and he said that reopening was no longer possible and that he had explained everything to you in an email.
I am sorry that it turned out this way, but I believe that Michal's decision is justified.
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026
Check your inbox and click the link we sent to:
[email protected]
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: [email protected]
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.