Wintomato Casino - general discussion (page 2)

At first glance it may seem that the site is normal)

But the inner life of this site is a dense forest!

The administrator periodically updates the conditions and clearly not in favor of the service, but on the contrary - constantly tweaks the conditions and rules.

There are other more real casinos.

Wasted time and completely negative impressions about it for more than 3 years.

Reputation has gone downhill to the very bottom!

I am also surprised: how has the 8.2 rating been maintained for so long?

The admin has boosted a lot of reviews for a fee.

Hello, I would appreciate it if you could share more information, provided you don't mind at all. Could you please provide examples of the rules you mentioned, at your earliest convenience? I can assure you that user reviews have no impact on a casino's Safety Index at all, as we are unfortunately quite familiar with the practice of boosting.

In any case, could you please send us proof of how the administration has rewarded users for submitting their reviews? Are you perhaps referring to hired services instead? We are eager to investigate: community@casino.guru

I also noticed that the casino does not accept players from Germany. Are you aware of that?

Much obliged!

This happened about a year and a half ago, unfortunately the screenshots were not saved, but I know for sure that the moderators in the English chat rewarded everyone who wanted to give positive feedback about wintomato.

And the resource admin, in order not to pay out winnings to many people, quickly, so to speak, "on the fly" added a rule that when receiving a "Horseshoe" (they have already been removed from the wheel of fortune), you cannot play fast package flash games. So that you understand: "Horseshoe" gave either House Edge = 0, or = -1, or = -2 for 10 minutes and simply blocked everyone's withdrawals) And he said that people took advantage of the bug))) It's funny, since he himself initially added the conditions to the wheel of fortune. And then, when he realized that it was his mistake and it was costing him money = he simply took it away from people when withdrawing. This is cheating on the part of the admin.

This is how he described it to me. I have a large volume of information about this admin and I will be forced to pass it on to interested parties. Let him tell them his tales later, and we will see what comes out of it all)

I must admit that I am unsure of the intended interpretation of this screenshot. To me, it appears that the matter is about some admin and affiliate partnerships. But I can't feel the context.

I see; we did reject almost every positive review in the past due to this practice, I believe.

Regarding the admin cheater, I'm at a complete loss. Are you saying the final effect on withdrawals was a 10-minute delay? what did he take away? I'm sorry, I'm not getting this. I have always avoided these wheels of fortune or other super unclear, complicated loyalty candies.

At this point, to me it seems like a rogue individual action, not a systematic casino failure.

It was just the admin's wish and he took all the money and blocked it upon withdrawal. And this was partly money from referrals + prizes for places taken in competitions held on Dice at that time. The admin changed the rules on the fly and accused of manipulating bugs, although there were no bugs) he simply realized that by initially adding various enticing features, he was losing money and simply decided not to pay people money, who, according to his own rules, beat him at his own casino))) and this is nothing more than fraud.

I believe that's part of the issue; referrals are not subject for ordinary players, for example, and associated terms are not standard casino terms. It's a form of partnership. Just saying, from one point of view, furthermore, we are still talking about one person, are we not?

I hope you understand anyone who has not been there and has not seen proof can hardly comment on whether there was a bug or not, yet obviously you are convinced this admin was scamming players. I respect that.

Open my complaint. I didn't have time to answer you. And you closed my complaint. I can't get an answer from them. They don't answer me anything.

Please mind the timer on your complaint. If you fail to respond within the time frame, the complaint will get rejected.

You can reopen it at any time in your account.

I can not reopen. Help me

I believe that if you fail many times to reply to our team, there is no reason to reopen your complaint, you know.

We are unable to stick just to your complaint and wait until you find the time to reply, if ever. 🤷‍♀️

You can try to file a new complaint, and our team will surely reply to you.

I sent them all the documents. They just keep quiet and don't answer. In the chat on the site they tell me to write to them by email. I write to email, but they don't answer me. I'm already tired.

It must be hard, for sure.

Have you tried to reopen your complaint, though?

I tried. It doesn't work.

What do you mean that it doesn't work, though?

Did you get any reply from our complaint team about your reopening?

My complaint was closed because I did not have time to respond. Now I can not reopen it. I ask you to reopen it

Hello, thank you for responding. Please consider using the button provided in the complaint. If that doesn't work or the button is missing, please email your resolver.

I sent a mail to Michal. I hope he can reopen the complaint.

Great, if something doesn't work, please let me know.